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Urgent: Extensive WooCommerce Outdated Templates – Need Compatibility Update

This topic has 11 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by WebDev1976

  • Avatar: WebDev1976
    WebDev1976
    Participant
    October 24, 2025 at 10:03

    Dear 8Theme Support Team,

    I am writing to inquire about a critical compatibility issue with the current version of the XStore theme and the latest version of WooCommerce.

    My site is currently in development (not yet live), but the WooCommerce Status page shows an extensive list of outdated template files that require an update from the theme developers (XStore).

    This issue is affecting nearly all core WooCommerce functionality, including the Cart, Checkout, and Single Product pages, and poses a high risk of failure if the site were to go live.

    Issue Summary:

    Theme: XStore v.9.6
    WooCommerce Version: 10.3.0

    Problem: Numerous WooCommerce template files are significantly out of date with the core WooCommerce version.

    List of Outdated Templates:

    xstore/woocommerce/archive-product.php,
    xstore/woocommerce/cart/cart-empty.php,
    xstore/woocommerce/cart/cart-shipping.php,
    xstore/woocommerce/cart/cart.php,
    xstore/woocommerce/cart/cross-sells.php,
    xstore/woocommerce/cart/mini-cart.php,
    xstore/woocommerce/cart/proceed-to-checkout-button.php,
    xstore/woocommerce/checkout/form-billing.php,
    xstore/woocommerce/checkout/form-checkout.php,
    xstore/woocommerce/checkout/form-shipping.php,
    xstore/woocommerce/checkout/review-order.php,
    xstore/woocommerce/checkout/thankyou.php,
    xstore/woocommerce/content-product-cat.php,
    xstore/woocommerce/content-product.php,
    xstore/woocommerce/content-single-product.php,
    xstore/woocommerce/content-widget-product.php,
    xstore/woocommerce/content-widget-reviews.php,
    xstore/woocommerce/global/breadcrumb.php,
    xstore/woocommerce/global/form-login.php,
    xstore/woocommerce/global/wrapper-end.php,
    xstore/woocommerce/global/wrapper-start.php,
    xstore/woocommerce/loop/header.php,
    xstore/woocommerce/loop/loop-end.php,
    xstore/woocommerce/loop/loop-start.php,
    xstore/woocommerce/loop/no-products-found.php,
    xstore/woocommerce/loop/result-count.php,
    xstore/woocommerce/myaccount/dashboard.php,
    xstore/woocommerce/myaccount/form-login.php,
    xstore/woocommerce/myaccount/navigation.php,
    xstore/woocommerce/product-searchform.php,
    xstore/woocommerce/single-product/add-to-cart/simple.php,
    xstore/woocommerce/single-product/meta.php,
    xstore/woocommerce/single-product/product-image.php,
    xstore/woocommerce/single-product/related.php version 9.6.0 is out of date. The core version is 10.3.0,
    xstore/woocommerce/single-product/tabs/tabs.php,
    xstore/woocommerce/single-product/title.php,
    xstore/woocommerce/single-product/up-sells.php,
    xstore/woocommerce/single-product-reviews.php,
    xstore/woocommerce/single-product.php

    Request:

    Could you please confirm when the next theme update will be released to address these critical WooCommerce template compatibility issues?

    Thank you for your prompt assistance with this matter.

    Best regards,
    Sean

    #457875 Copied
    10 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 24, 2025 at 10:33

    Hello,

    Thank you for getting in touch with us.

    Please apply patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/ and then clear WooCommerce cache – https://prnt.sc/R_Qvmt2xte6I

    Warm Regards,
    The 8Theme Team

    #457879 Copied
    Avatar: WebDev1976
    WebDev1976
    Participant
    October 24, 2025 at 11:12

    Dear 8Theme Support,

    I have applied the patch/update as instructed. I have also cleared all WooCommerce transients and cache.

    Unfortunately, the WooCommerce Status report still shows the full, extensive list of outdated templates (provided below).

    Could you please advise if the patch was correctly deployed and if there is another step I must take to force WooCommerce to recognize the updated template versions?

    Thank you.
    Sean

    xstore/woocommerce/archive-product.php,
    xstore/woocommerce/cart/cart-empty.php,
    xstore/woocommerce/cart/cart-shipping.php,
    xstore/woocommerce/cart/cart.php,
    xstore/woocommerce/cart/cross-sells.php,
    xstore/woocommerce/cart/mini-cart.php,
    xstore/woocommerce/cart/proceed-to-checkout-button.php,
    xstore/woocommerce/checkout/form-billing.php,
    xstore/woocommerce/checkout/form-checkout.php,
    xstore/woocommerce/checkout/form-shipping.php,
    xstore/woocommerce/checkout/review-order.php,
    xstore/woocommerce/checkout/thankyou.php,
    xstore/woocommerce/content-product-cat.php,
    xstore/woocommerce/content-product.php,
    xstore/woocommerce/content-single-product.php,
    xstore/woocommerce/content-widget-product.php,
    xstore/woocommerce/content-widget-reviews.php,
    xstore/woocommerce/global/breadcrumb.php,
    xstore/woocommerce/global/form-login.php,
    xstore/woocommerce/global/wrapper-end.php,
    xstore/woocommerce/global/wrapper-start.php,
    xstore/woocommerce/loop/header.php,
    xstore/woocommerce/loop/loop-end.php,
    xstore/woocommerce/loop/loop-start.php,
    xstore/woocommerce/loop/no-products-found.php,
    xstore/woocommerce/loop/result-count.php,
    xstore/woocommerce/myaccount/dashboard.php,
    xstore/woocommerce/myaccount/form-login.php,
    xstore/woocommerce/myaccount/navigation.php,
    xstore/woocommerce/product-searchform.php,
    xstore/woocommerce/single-product/add-to-cart/simple.php,
    xstore/woocommerce/single-product/meta.php,
    xstore/woocommerce/single-product/product-image.php,
    xstore/woocommerce/single-product/related.php,
    xstore/woocommerce/single-product/tabs/tabs.php,
    xstore/woocommerce/single-product/title.php,
    xstore/woocommerce/single-product/up-sells.php,
    xstore/woocommerce/single-product-reviews.php,
    xstore/woocommerce/single-product.php

    #457885 Copied
    Avatar: WebDev1976
    WebDev1976
    Participant
    October 24, 2025 at 11:43

    I have taken the following troubleshooting steps to ensure the fix is visible:

    Completed the core WooCommerce Setup Wizard (store location, payments, etc.).

    Cleared all WooCommerce transients, expired transients, and template cache multiple times.

    Performed a hard refresh of the page.

    The system still shows the entire list of templates (which I previously provided) as outdated.

    Please investigate why the patch is not being recognized by WooCommerce. Do I need to manually replace the files, or is there another core setting that needs adjusting?

    Thank you for your prompt assistance.

    #457889 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 24, 2025 at 12:32

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #457893 Copied
    Avatar: WebDev1976
    WebDev1976
    Participant
    October 26, 2025 at 05:29

    Details attached:

    Please contact administrator
    for this information.
    #457957 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 26, 2025 at 16:14

    Hello,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #457979 Copied
    Avatar: WebDev1976
    WebDev1976
    Participant
    October 27, 2025 at 06:42

    Hello

    Private content.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #458015 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 27, 2025 at 07:17

    Hello,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #458017 Copied
    Avatar: WebDev1976
    WebDev1976
    Participant
    October 27, 2025 at 07:45

    Fantastic! Thank you for your speedy help.

    #458019 Copied
    Avatar: WebDev1976
    WebDev1976
    Participant
    October 27, 2025 at 07:45

    Thanks for the support! My topic “Urgent: Extensive WooCommerce Outdated Templates – Need Compatibility Update” has been successfully resolved.

    #458020 Copied
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The issue related to '‘Urgent: Extensive WooCommerce Outdated Templates – Need Compatibility Update’' has been successfully resolved, and the topic is now closed for further responses

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