This topic has 16 replies, 2 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp
Please help! There is no way for customers to checkout on our site. When you go to view cart the proceed to checkout button is gone.. There is no way to get into the checkout from the view cart page the view cart page only has calculate shipping and coupon the button to proceed to checkout has vanished. Also the direct checkout button after a product has been added to the cart is gone..
We have had numerous customers email about this issue because they cannot proceed to checkout its a big issue
Hello,
Please provide us with wp-admin panel and FTP credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Info Below
Hello,
I’ve reuploaded “woocommerce” folder in the directory wp-content/themes/legenda.
Please clear browser cache and check Cart page now.
Thank you.
Regards,
Eva Kemp.
Eva,
Thank you for helping with the cart issue… I however am having numerous other problems that customers have pointed out this week. About 3/4 of the pages on the site will not load anything but a blank white page via the mobile responsive version. On top of the mobile version it self is messed up. It is formatted totally different than it has been either this is intentional which i doubt because its almost not usable or there is an issue somewhere. Please take a look yourself if possible.
Pages i know do not work on phone or tablet.. Bucket hats under headwear, snapback under headwear
Socks under apparel and numerous others they all load to a blank white page.
Please check into this and get back
Thanks,
Caleb
I just disabled the mobile responsive theme (checked on several different devices) and the issue is still occurring but the pages load fine on a computer its just a phone or tablet the issue seem to be on. I am going to re enable the responsive version so you can see the issue with how its loading and formatted because i still think there is an issue with that.
Thanks,
Caleb
Hello,
As I see the page is working on mobile:
http://storage3.static.itmages.com/i/15/0412/s_1428833285_1923383_cd3f56de57.png
Does blank page load with all Internet providers?
Regards,
Eva Kemp.
Eva,
Yes have tried 4 different cell phones and 3 iPads… all don’t work.
The mobile version of the site itself doesn’t load correctly
Do i need to send a screen shot of this. Its loading a blank white page on several categories
Please help at your convenience. Or let me know what I can do I’m trying to get the site functional ASAP
Hello,
Please provide us with a direct link where you see a blank page.
Thank you.
Regards,
Eva Kemp.
Can you address the issue that the mobile version is not working???
http://www.sunkenbooty.com/product-category/headwear/bucket-hat/ Loads blank
http://www.sunkenbooty.com/product-category/snapbacks/ Loads blank
These are just some of many i have screen shots how do i send them to you?
I have tested these issues like i said on numerous computers, phones & tablets along with unhappy customers who cannot get it to work either who have sent emails.
http://www.sunkenbooty.com/product-category/apparel/socks/ Loads Blank
http://www.sunkenbooty.com/product-category/apparel/mens/t-shirts/ Loads Blank
This is being done on a completely new computer to test. Should i keep crawling and see what other i can find?
Hello,
I’ve resaved the category http://www.sunkenbooty.com/product-category/apparel/mens/t-shirts/ and it’s working now.
Please clear browser cache and check it. Also please update Visual Composer plugin to the latest version https://www.8theme.com/download-plugins/ .
Thank you.
Regards,
Eva Kemp.
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