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**URGENT – Check out not working - by VivaDigital

This topic has 7 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

VivaDigital

Participant

February 27, 2015 at 03:12

Hi

My client called me today to say he has had no sales in the past 8 days. It seems that the checkout stopped working on 18/2/15. I think there was an automatic update for WP on that day? It’s really bad, as it has cost my client one week’s income.

Anyway, I have updated all plugins and updated your theme and I am still facing an issue on this page:
http://www.tahitiangold.com/checkout/

See this screenshot here: http://prntscr.com/6abmy9

I have tried disabling plugins and that doesn’t work. I have switched to the default WP theme and the issue is gone? http://prntscr.com/6abnyx

I would really appreciate it if you could look at this asap. Log in details below.

Many thanks
Paul

Please, contact administrator
for this information.

#46030 Copied Theme version: 1.7 WooCommerce version: 2.3.5

6 Answers

VivaDigital

Participant

February 27, 2015 at 03:31

Looks like it is all the Woo cart elements that are being duplicated? These elements are at the bottom and top of this page:

http://prntscr.com/6abtpg

#46031 Copied

Robert Hall

Support staff

February 27, 2015 at 08:47

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#46075 Copied

VivaDigital

Participant

February 27, 2015 at 09:12

Hi Robert

Details in private content box.

Thanks

Paul

Please, contact administrator
for this information.

#46096 Copied

Eva Kemp

Support staff

February 27, 2015 at 11:00

Hello,

What are FTP login and password?
To fix the issue with double buttons on Checkout page you need remove review-order.php file in the directory wp-content/themes/royal/woocommerce/checkout.

Thank you.
Regards,
Eva Kemp.

#46116 Copied

VivaDigital

Participant

February 27, 2015 at 11:40

Hi Eva

Thanks for look at this for me. I have re-named that file and that seems to have fixed the issue.

How can I future-proof so this doesn’t happen again with a new version of WP or WooCommerce?

Thanks
Paul

#46143 Copied

Eva Kemp

Support staff

February 27, 2015 at 13:05

Hello,

This bug will be fixed in our next theme update. It won’t happen after Woocommerce or WordPress updates.

Sorry for inconveniences.
Thank you.
Regards,
Eva Kemp.

#46159 Copied
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