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URGENT: Big theme problems! - by Royalty

This topic has 34 replies, 4 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

Royalty

Participant

August 25, 2015 at 16:05

Hello,
I really need your help. I just checked my site and noticed, that all theme options were set to default although I made nothing! I then made all settings in theme options again but sometimes received an error message (please find a screenshop in private content). I refreshed the page, everything looked fine and I continued making the settings. But suddenly, all settings were reset again! I then deactivated ALL plugins and chose the ROYAL theme as active theme (I was using a child theme), but I still get the error message when I try to save the changes in theme-functions (p.e. when I chose another header and then press safe). Could you please have a look? I set my page in maintenance mode now but when you log in, you can access and see everything.
Any help would be really appreciated because this is a big problem I’ve never had before.

MANY THANKS IN ADVANCE!

Please, contact administrator
for this information.

#82237 Copied

33 Answers

Royalty

Participant

August 25, 2015 at 16:43

I’ve just made a fresh installation of Royal, but the problem still exists. I just noticed that the right for the folder “royal” in wp-content/themes are set to 710 while the rights for the standard theme “twentyfifteen” are set to 755. Might this be the problem causing the error?

#82252 Copied

Royalty

Participant

August 25, 2015 at 17:46

I have corrected all rights (755 for folders and 644 for files), but the probles still exists. No idea what to do. Please help.

#82262 Copied

Royalty

Participant

August 25, 2015 at 22:30

I could’nt let my page any longer in maintenance mode, so I re-activated all plugins and my childtheme and made all settings in theme-options again. But I have still the problem that I get the error message and sometimes, after saving the settings they are completely resetted. I tried it also with different php-versions, no luck 🙁

#82280 Copied

Eva Kemp

Participant

August 26, 2015 at 08:20

Hello,

Please provide us with FTP credentials in private content.
May we reupload the theme?

Regards,
Eva Kemp.

#82304 Copied

Royalty

Participant

August 26, 2015 at 11:54

I have already reuploaded the whole theme yesterday, it brought no change 🙁

#82394 Copied

Jack Richardson

Support staff

August 26, 2015 at 13:11

Hello,

Please provide us with FTP credentials in private content.

Best regards,
Jack Richardson.

#82420 Copied

Royalty

Participant

August 26, 2015 at 13:30

please find them in private content. I’ve set the page in maintenance mode again (via the plugin “WP soon online page, so please keep this plugin activated). please let me know as soon as you have finished. many thanks

Please, contact administrator
for this information.

#82430 Copied

Jack Richardson

Support staff

August 26, 2015 at 14:44

Hello,

I’ve just enabled the options “Show footer demo blocks” and “Fixed navigation” in Theme Options and haven’t got any errors.
Please describe with details how we can replicate the issue.

Best regards,
Jack Richardson.

#82470 Copied

Royalty

Participant

August 26, 2015 at 14:48

I saw the error when I tried to change the header type. It doesnt come everytime, you have to test it a few times.

#82474 Copied

Royalty

Participant

August 26, 2015 at 14:50

I’ve also just made a few changes and saved them (typography) and after the 7th change and save, the error came again: I see a blank white page with this content:

2tion value=”60px” >60px</option>
23
<option value=”61px” >61px</option>
23
<option value=”62px” >62px</option>
23
<option value=”63px” >63px</option>
23
<option value=”64px” >64px</option>
23
<option value=”65px” >65px</option>
23
<option value=”66px” >66px</option>
23
<option value=”67px” >67px</option>
23
<option value=”68px” >68px</option>
23
<option value=”69px” >69px</option>
23
<option value=”70px” >70px</option>
23
<option value=”71px” >71px</option>
23
<option value=”72px” >72px</option>
23
<option value=”73px” >73px</option>
23
<option value=”74px” >74px</option>
23
<option value=”75px” >75px</option>
23
<option value=”76px” >76px</option>
23
<option value=”77px” >77px</option>
23
<option value=”78px” >78px</option>
23
<option value=”79px” >79px</option>
23
<option value=”80px” >80px</option>
23
<option value=”81px” >81px</option>
23
<option value=”82px” >82px</option>
23
<option value=”83px” >83px</option>
23
<option value=”84px” >84px</option>
23
<option value=”85px” >85px</option>
23
<option value=”86px” >86px</option>
23
<option value=”87px” >87px</option>
23
[…]

#82476 Copied

Royalty

Participant

August 26, 2015 at 15:09

dont know if this helps but when I get the error, the address bar shows:
http://www.mysite.com/wp-admin/admin.php?page=ot-theme-options&settings-updated=true&tgmpa-dismiss=dismiss_admin_notices#section_single_product

and if I get no error, the address bar of the same page shows:
http://www.mysite.com/wp-admin/admin.php?page=ot-theme-options&tgmpa-dismiss=dismiss_admin_notices#section_single_product

and i see the error in firefox as well as in chrome.

#82491 Copied

Royalty

Participant

August 26, 2015 at 16:45

As I see, you have only made these 2 tests and nothing else. My site is in maintenance mode since 4 hours. Have you planned to check my issue within the next hour or can I quit the maintenance mode? I want to prevent that you make any changes when my site is visible to the visitors..

#82525 Copied

Jack Richardson

Support staff

August 26, 2015 at 17:00

Hello,

I increased memory_limit value in wp-config.php file, then I tested Theme Options enabling/disabling different options and saving settings a lot of times. No errors appeared.
Please clear browser cache/cookies and check again, also try to check in another browser.

Thank you.

Best regards,
Jack Richardson.

#82531 Copied

Royalty

Participant

August 26, 2015 at 17:05

Thanks for your soon reply. I’ve cleared cache & cookies (as I always do every few minutes), and already on my first try, the error appeared again. As said, I’ve got this issue in firefox and in chrome. One hour ago, I tried it many times and the error did not appear, but a few minutes later, it appeared almost every time

I mean if this error would only affect the backend I wouldnt worry. But what is really bad is that it sometimes resets all settings. 🙁

#82532 Copied

fashione

Participant

August 26, 2015 at 23:15

Hi,

after plugin and wordpress update all sites in dashboard are empty. show nothing.
can u help me?

#82592 Copied

Eva Kemp

Participant

August 27, 2015 at 09:12

Hello,

Could you please clarify your sentence “all sites in dashboard are empty”?
What site do you mean? Where can we see it? Please show a screenshot of the issue.

Regards,
Eva Kemp.

#82653 Copied

Royalty

Participant

August 27, 2015 at 09:43

Sorry but this is different to my problem. Could you please help me? I still get the error message.

#82668 Copied

fashione

Participant

August 27, 2015 at 10:47

pls have a lot to my page live
pm below
thks

Please, contact administrator
for this information.

#82695 Copied

Royalty

Participant

August 27, 2015 at 10:50

Fashione, could you please open a new thread for this? I opened this thread because of another problem and posting about different problems in the same thread is just confusing. Thanks for your understanding.

#82698 Copied

Jack Richardson

Support staff

August 27, 2015 at 10:51

Hello @fashione,

Please describe your issue.
What shall we check?
Also provide us with FTP credentials.

Thank you.
Best regards,
Jack Richardson.

#82699 Copied

Jack Richardson

Support staff

August 27, 2015 at 10:56

Hello @Royalty,

Please enable parent Royal theme, disable all 3rd-party plugins and cache plugin as well. Clear browsers cache and cookies and check Theme Options again.

Thank you.

Best regards,
Jack Richardson.

#82701 Copied

fashione

Participant

August 27, 2015 at 10:58

Hi Jack,
pls have a look to my page live
pm below
thxs

Please, contact administrator
for this information.

#82702 Copied

Royalty

Participant

August 27, 2015 at 10:59

Thats exacetly what I did yesterday and also the day before. The problem still persisted. So I had to activate them again because my page has to be online. Do you want me do try it again? I am sure that the problem will still exist as long as we dont find the real cause.

#82703 Copied

Royalty

Participant

August 27, 2015 at 12:16

I tried it again, same problem 🙁

#82730 Copied

Eva Kemp

Participant

August 27, 2015 at 14:38

Hello @fashione,

Do you mean blank page appears when logged in to wp-admin panel?
Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

#82774 Copied

Royalty

Participant

August 27, 2015 at 18:10

could please one of you log into my admin panel (please find my credentials on the first site of this thread) and go to theme options and just click “save changes” a few times (without changing anything because my site is online) – so you will see the error. It makes no change if I have my childtheme + plugins activated or if I try it with parent theme and all plugins deactivated (and cleared cache of course).
Maybe it would already help if you see the error.
Any help would be really appreciated because I dont know what to do anymore.
Many thanks in advance!

#82839 Copied

Eva Kemp

Participant

August 27, 2015 at 20:16

Hello @Royalty,

Please take our apologies but we can’t replicate the issue you described.
I’ve just clicked “Save Changes” in Theme Options for 10 times and everything is fine, there are no errors.
We’d like to help but unfortunately we’re unable to reproduce the problem. Sorry.

Are your browsers up to date?
Could you please check on another PC or another Internet Provider?

Regards,
Eva Kemp.

#82846 Copied

Royalty

Participant

August 28, 2015 at 09:30

Thank you Eva. Yes, all my browsers are up to date but this problem still drives me crazy. I wanted to test it again, clicked save changes, the error appeared and all settings were set to default 🙁 I dont know what to do anymore. I will test it on another notebook in a few hours. I tested it on my iPad and by now, the error did not appear there. Any ideas what I could do or what could be the cause? It only appears on Royal theme options. all other options/plugins/themes work like a charm.
thank you.

#82905 Copied

Royalty

Participant

August 28, 2015 at 09:36

If it helps, we could also use teamviewer…

#82907 Copied
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