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Urgent Add to Cart Issue - by West Socks

This topic has 8 replies, 3 voices, and was last updated 3 years, 11 months ago ago by West Socks

West Socks

Participant

May 22, 2020 at 01:50

Desktop is slow when you press the add to cart button, but on mobile when you push add to cart it doesn’t do anything. You have to double-tap for it to work. Please fix it asap. This is on my live website and I have ads running. Sales on my stopped 2 days ago and that is when you came out with the new theme update. Please fix asap and revert back to the previous theme version and core plugin version.

Please, contact administrator
for this information.

#238313 Copied Theme version: 6.3.4

7 Answers

John Holden

Support staff

May 22, 2020 at 06:59

Hi,

I tested on mobile and it worked https://screencast-o-matic.com/watch/cYh3hRkNvs

Regards,
Hung PD

#238326 Copied

West Socks

Participant

May 22, 2020 at 13:02

Unfortunately that’s not what my customers are seeing. Please revert back to the last theme and core ASAP so I can have my ads all back up and running. Every time you select add to cart it doesn’t load. See the video here: https://www.westsocks.com/wp-content/uploads/2020/05/RecordIt-1590150383.mp4 . It works when you minimize the desktop screen to mobile, but when you are on an actual mobile device it doesn’t work. This has to get fixed today. I am already out hundreds in sales because of this.

Please contact administrator
for this information.

#238397 Copied

West Socks

Participant

May 22, 2020 at 17:55

Please help

#238432 Copied

Olga Barlow

Support staff

May 22, 2020 at 18:12

Hello,

What version of our theme did you use before? 6.3.3?

Regards

#238435 Copied

West Socks

Participant

May 22, 2020 at 18:44

I believe it was that correct.

#238441 Copied

Olga Barlow

Support staff

May 22, 2020 at 20:21

Hello,

I have downgraded the theme version to 6.3.3 and core plugin version to 2.3.3. Check if it works.
Also, I see that you are using a lot of additional plugins. If downgrade does not help try to disable all the third-party plugins for a few mins, clear cache and check if you have this issue. Because we can’t reproduce it on our test installation, add to cart button on our sites work fine, it means that something is different on your site only.

Regards

#238450 Copied

West Socks

Participant

May 25, 2020 at 01:58

It looks like the issue was with the yith wishlist plugin.

#238653 Copied
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