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Upon deeper check mobile maim menu not workinh

This topic has 7 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

steve

Participant

September 12, 2025 at 00:43

The mobile menu issue still remains i am afraid

Twistedpig.co.uk

#454837 Copied

6 Answers

Alex Carter

Support staff

September 12, 2025 at 05:37

Hello,

The issue you are experiencing is caused by a third-party plugin: Anti-Spam by CleanTalk. We have temporarily disabled this plugin, and as a result, the mobile menu is now functioning correctly. We recommend contacting the Anti-Spam by CleanTalk support team for further assistance regarding this matter.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

Best regards,
8Theme’s Team

#454841 Copied

steve

Participant

September 12, 2025 at 08:26

ok thanks

#454861 Copied

steve

Participant

September 12, 2025 at 08:38

Hi i have emptied cache and checked again and the menu items are stil not working. The categories section is working

The plug in clean talk is stil disabled so im at a.loss not sure what is happening

#454863 Copied

Alex Carter

Support staff

September 12, 2025 at 09:06

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#454867 Copied

steve

Participant

September 12, 2025 at 09:25

Yes will do can I just ask in tghe widget section there is a widget for the mobile side bar . which menu should be selected ion here MAIN or SHop and should the ajax preload be selected or not ?

#454871 Copied

Jack Richardson

Support staff

September 12, 2025 at 12:12

Hello @Steve,

You may select any menu from the list of available menus created in your dashboard to display in the mobile content, based on your preference.

Regarding your question about AJAX preload, we apologize, but we did not fully understand your inquiry. If this setting is enabled through a caching plugin, we recommend testing your website’s functionality with the setting active. If no issues are observed, it should be safe to keep it enabled.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

#454882 Copied
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