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Upgrade Problem - by George - on WordPress WooCommerce support

This topic has 13 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Olga Barlow

George

Participant

February 27, 2017 at 03:10

I am having a problem after you upgraded my site from v3.8 to xStore v3.8.1. When I am logged into the WP admin panel, it all works fine. BUT when I am not logged in everything seems to work EXCEPT, I can’t get to the single product pages – it will not connect. I found only 1 product that I can connect to https://exteriorcoatings.com/shop/vinyl-shutter-saver-cleaner-acrylic-restorer/ (but related products does not show up properly). I also noticed that the Google recaptha is not visible on the Blog pages.

Thanks in advance for your help.

#155802 Copied Theme version: XStore Child Theme 3.8.1 WooCommerce version: 2.6.12

12 Answers

George

Participant

February 27, 2017 at 04:48

One more note, strange but there are no problems with the single product page using iPhone or Android that I see. Problems appear on the desktop. I don’t have a tablet, so don’t know about that. Thanks!

#155804 Copied

Olga Barlow

Participant

February 27, 2017 at 08:12

Hello,

Could you, please, describe in details what is wrong with Related products for this product https://exteriorcoatings.com/shop/vinyl-shutter-saver-cleaner-acrylic-restorer/ Because I don’t see issues http://prntscr.com/edutuv

Also, don’t understand problems with other products http://prntscr.com/eduudi or ReCaptcha http://prntscr.com/eduv28 Provide screenshot for better understanding.

Regards

#155808 Copied

George

Participant

February 27, 2017 at 16:08

It is a strange problem. I don’t see any problems on my iPhone or when I am logged into the WP Admin and then use the same browser to view the website. BUT when I am logged out or use a different browser than the one I am in the WP Admin area, I am not able to get to the single product page AND the home page view for the product slider is now vertical and not horizontally oriented. I also included a screen shot of the 1 product I am able to get into to show you the problem with the related products. Pictures attached. Thanks in advance for your help.

Please, contact administrator
for this information.

#155898 Copied

Olga Barlow

Participant

February 27, 2017 at 17:44

Hello,

Try to clean browser and plugin cache if you use the cache plugin. Provide, please, admin panel access to your site.

Regards

#155905 Copied

George

Participant

February 27, 2017 at 18:06

I have included WP Admin credentials in private area. I did try clearing cache but did not work for me.

Please, contact administrator
for this information.

#155907 Copied

George

Participant

February 27, 2017 at 18:27

Note. When I do a Google Insights Test https://developers.google.com/speed/pagespeed/insights/ , it shows mobile works just fine but it too shows a problem with the desktop and shows the sideways 8 picture, so it seems to be a real issue. Thanks.

#155909 Copied

George

Participant

March 2, 2017 at 19:55

Can you please look into this request from 3 days ago regarding my website after the upgrade to V3.8.1 (see comments string above and login credentials). Thanks!

#156133 Copied

Olga Barlow

Participant

March 2, 2017 at 20:01

Hello,

Problem was caused by JS minification. Check now.

Regards

#156134 Copied

George

Participant

March 2, 2017 at 20:08

Well that was quick. It works now. Thanks.

Was this something to do with WP Rocket or within xStore?

#156137 Copied

Olga Barlow

Participant

March 2, 2017 at 20:31

Hello,

With WP Rocket. I have added file to the WP Rocket settings.

Regards

#156146 Copied

George

Participant

March 2, 2017 at 21:17

Thanks, appreciate the help. It works 🙂

#156148 Copied

Olga Barlow

Participant

March 3, 2017 at 18:00

You are welcome!

Regards

#156206 Copied
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