Updated my xstore core plugin today and it crashed my site!

This topic has 17 replies, 2 voices, and was last updated 1 year, 2 months ago ago by Rose Tyler

  • Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 00:06

    Oh my gosh – PLEASE HELP!!!!! I updated “Xstore core” plugin today and it completely crashed my site. Here is the error my host sent me. What do I do?!? I checked plugins and it’s this.

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 06:59

    Hello,

    Provide temporary wp-admin and FTP access.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Please contact administrator
    for this information.
    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 07:03

    Here is admin access. Contacting host now for FTP info.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 07:07

    Hello,

    We can’t connect:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Could not connect to server

    Please provide FTP host and port also.
    Is there a restriction by IP or something else? Please check.

    Regards

    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 07:11

    requested info

    Please contact administrator
    for this information.
    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 07:14

    More info from my host: “By the way please let them know it is SFTP not FTP as it is more secured.”

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 09:02

    Fixed. Please check now.

    Regards

    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 09:03

    Nothing is fixed.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 09:31

    Sorry. Please check now.
    Do not update Core plugin before the theme update, next time.

    Regards

    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 16:24

    Can you tell me what the problem is so I understand why I can’t update?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 16:29

    The problem was fixed, and the fix will be included in the next update too, but it is recommended to update the theme first and only after that the Core plugin.

    Regards

    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 16:31

    so if I update the core theme and then I update the plugin, everything will work properly? I have a ton of error messages telling me I need to upgrade: “!XStore Core plugin requires the following theme: XStore to be updated up to 8.3.8 version.”

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 16:34

    Yes, you need to update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 16:35

    Are you going to be available to help me in the next hour or so if I do this and it breaks the site again?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 16:41

    Yes, please update the theme first, and then Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update

    Regards

    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 16:45

    I updated the theme and it seems to have updated the core plugin as well? Can you please check the site for me now and be sure you don’t see anything acting strange or anything that still needs to be done? Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 16:54

    It seems all is fine.

    Regards

  • Viewing 17 results - 1 through 17 (of 17 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.