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Updated my xstore core plugin today and it crashed my site!

This topic has 17 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Amy V

Participant

November 30, 2022 at 00:06

Oh my gosh – PLEASE HELP!!!!! I updated “Xstore core” plugin today and it completely crashed my site. Here is the error my host sent me. What do I do?!? I checked plugins and it’s this.

Please, contact administrator
for this information.

#340040 Copied Theme version: 4.3.6

16 Answers

Rose Tyler

Support staff

November 30, 2022 at 06:59

Hello,

Provide temporary wp-admin and FTP access.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Please contact administrator
for this information.

#340058 Copied

Amy V

Participant

November 30, 2022 at 07:03

Here is admin access. Contacting host now for FTP info.

Please contact administrator
for this information.

#340061 Copied
Rose Tyler

Support staff

November 30, 2022 at 07:07
Hello,

We can’t connect:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please provide FTP host and port also.
Is there a restriction by IP or something else? Please check.

Regards
#340065 Copied
Amy V

Participant

November 30, 2022 at 07:11

requested info

Please contact administrator
for this information.

#340068 Copied

Amy V

Participant

November 30, 2022 at 07:14

More info from my host: “By the way please let them know it is SFTP not FTP as it is more secured.”

#340069 Copied

Rose Tyler

Support staff

November 30, 2022 at 09:02

Fixed. Please check now.

Regards

#340090 Copied

Amy V

Participant

November 30, 2022 at 09:03

Nothing is fixed.

#340091 Copied

Rose Tyler

Support staff

November 30, 2022 at 09:31

Sorry. Please check now.
Do not update Core plugin before the theme update, next time.

Regards

#340098 Copied

Amy V

Participant

November 30, 2022 at 16:24

Can you tell me what the problem is so I understand why I can’t update?

#340152 Copied

Rose Tyler

Support staff

November 30, 2022 at 16:29

The problem was fixed, and the fix will be included in the next update too, but it is recommended to update the theme first and only after that the Core plugin.

Regards

#340153 Copied

Amy V

Participant

November 30, 2022 at 16:31

so if I update the core theme and then I update the plugin, everything will work properly? I have a ton of error messages telling me I need to upgrade: “!XStore Core plugin requires the following theme: XStore to be updated up to 8.3.8 version.”

#340155 Copied

Rose Tyler

Support staff

November 30, 2022 at 16:34

Yes, you need to update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#340156 Copied

Amy V

Participant

November 30, 2022 at 16:35

Are you going to be available to help me in the next hour or so if I do this and it breaks the site again?

#340157 Copied

Rose Tyler

Support staff

November 30, 2022 at 16:41

Yes, please update the theme first, and then Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#340158 Copied

Amy V

Participant

November 30, 2022 at 16:45

I updated the theme and it seems to have updated the core plugin as well? Can you please check the site for me now and be sure you don’t see anything acting strange or anything that still needs to be done? Thank you!

#340159 Copied

Rose Tyler

Support staff

November 30, 2022 at 16:54

It seems all is fine.

Regards

#340161 Copied
Tagged: core, crash, plugin, themes, update, woocommerce, wordpress, xstore
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