Oh my gosh – PLEASE HELP!!!!! I updated “Xstore core” plugin today and it completely crashed my site. Here is the error my host sent me. What do I do?!? I checked plugins and it’s this.Site URL: hidden Theme version: 4.3.6
Provide temporary wp-admin and FTP access.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
Here is admin access. Contacting host now for FTP info.
We can’t connect:
Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server
Please provide FTP host and port also.
Is there a restriction by IP or something else? Please check.
More info from my host: “By the way please let them know it is SFTP not FTP as it is more secured.”
Sorry. Please check now.
Do not update Core plugin before the theme update, next time.
Can you tell me what the problem is so I understand why I can’t update?
The problem was fixed, and the fix will be included in the next update too, but it is recommended to update the theme first and only after that the Core plugin.
so if I update the core theme and then I update the plugin, everything will work properly? I have a ton of error messages telling me I need to upgrade: “!XStore Core plugin requires the following theme: XStore to be updated up to 8.3.8 version.”
Yes, you need to update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update
Are you going to be available to help me in the next hour or so if I do this and it breaks the site again?
Yes, please update the theme first, and then Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update
I updated the theme and it seems to have updated the core plugin as well? Can you please check the site for me now and be sure you don’t see anything acting strange or anything that still needs to be done? Thank you!
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