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Update Woocommerce – Issue with product page

This topic has 8 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

seandigisave

Participant

June 24, 2016 at 16:39

Hello

I’ve updated Woocommerce as per instructions.

One of the template files was single-product-page.

Images are now messed up and tabs do not work.

Woothemes say this is related to my theme and not a plugin conflict (which we have already investigated) and that Theme Author must address this problem.

What do you suggest? Thanks

#131019 Copied

7 Answers

Jack Richardson

Support staff

June 24, 2016 at 17:16

Hello,

We haven’t released new theme version yet which is compatible with the latest Woocommerce version. So we recommend you to revert back to previous Woocommerce version until theme update is produced.

Best regards,
Jack Richardson.

#131024 Copied

fredetco

Participant

June 28, 2016 at 04:26

I have the same problem, using Version 2.6.1 of woocommerce, what version do we need to use ?

#131337 Copied WooCommerce version: 2.6.1

Eva Kemp

Support staff

June 28, 2016 at 11:15

Hello @fredetco,

You need revert back to Woocommerce 2.5.5 or 2.5.0 version.

Regards,
Eva Kemp.

#131401 Copied

fredetco

Participant

June 28, 2016 at 13:25

I’m using Woopress 2.8 and Woocommerce 2.5.5 and it’s not working. Can you have a look ?

Please, contact administrator
for this information.

#131432 Copied

Jack Richardson

Support staff

June 28, 2016 at 15:01

Hello @fredetco,

The problem is related to “Microblox” plugin. Disable it and check single product page after that.

Best regards,
Jack Richardson.

#131465 Copied

fredetco

Participant

July 1, 2016 at 12:44

Hi !

I have tried disabling the plugin but there are still weird issues with products pages.

Like the gallery loading sprite spin endlessly until an action is done with the gallery.

The zoom effect is also displaying background images.

Please, contact administrator
for this information.

#132105 Copied

Eva Kemp

Support staff

July 1, 2016 at 14:46

Hello @fredetco,

The reason is there is transparent background for the main image http://prntscr.com/bnhwd6. Edit it with Photoshop and add white background or save it in jpg format.

Regards,
Eva Kemp.

#132127 Copied
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