Update to WordPress 3.9.2 – back end of site inaccessible

This topic has 10 replies, 5 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

  • Avatar: MrYenDesigns
    MrYenDesigns
    Participant
    August 7, 2014 at 09:22

    This morning I have backed up my site before updating to WordPress version 3.9.2 but since I’ve done this I am receiving warning messages everywhere on my site and my site was not working on the front end. I tried to restore the latest back up and my site now looks normal on front end but now I can’t get into back end without updating to latest WordPress again.

    Please advise

    Thank you.

    Jonathan

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 7, 2014 at 11:39

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Jack Richardson

    Avatar: AndaraStars
    AndaraStars
    Participant
    August 7, 2014 at 16:15

    Hello

    I´ve just got the same problem. You can see it here:

    http://www.andarastars.com/product/shadya-long-skirt/

    Can you help me, please?
    Thanks

    Regards
    Jose

    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 7, 2014 at 16:21

    Hello AndaraStars,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: AndaraStars
    AndaraStars
    Participant
    August 7, 2014 at 16:26

    Ok. Again.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 7, 2014 at 17:45

    Hello @AndaraStars,

    Please provide us with wp-admin panel credentials as well. Also make backup of your site and database.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: AndaraStars
    AndaraStars
    Participant
    August 7, 2014 at 17:55

    Ok
    Thank you Eva.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 8, 2014 at 08:44

    Hello @AndaraStars,

    I’ve updated the files shortcodes.php and pluggable.php in /wp-includes folder. Now your site is working fine. Please check and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: AndaraStars
    AndaraStars
    Participant
    August 8, 2014 at 08:54

    Thank you so much Eva. Really appreciated.
    Have a good day

    Jose

    Avatar: Eva
    Eva Kemp
    Support staff
    August 8, 2014 at 09:19

    You’re welcome @AndaraStars.

    Have a good day too!

    Regards,
    Eva Kemp.

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