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Update to 2.1, turned blank - by kimrog - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

  • Avatar: kimrog
    kimrog
    Participant
    April 28, 2014 at 11:42

    Hi, Updated to version 2.1. All turned blank, cannot enter admin. WordPress version 3.9. Tried to switch back to old theme, still the same. What to do? Need help here. Regards Kim

    #2196 Copied
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    April 28, 2014 at 12:49

    Hello,

    Please try to rename the plugins folder via FTP. If the site starts working, activate the default theme, rename back the plugins folder and try to disable plugins one by one to check which one is causing the issue.
    If it doesn’t help please provide us with the FTP and admin panel credentials.

    Regards,
    Eva Kemp.

    #2209 Copied
    Avatar: kimrog
    kimrog
    Participant
    April 28, 2014 at 14:06

    Hello,
    This worked! Thank you. It seamed to be a captcha plugin that made the problem. When trying to activate it I was denied because it caused a fatal error. Activating all the other plugins went with out problems, and the site is up and running fine at the moment.
    Thanks!
    Regards Kim

    #2231 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    April 28, 2014 at 16:34

    Hello,

    That’s great.
    You are welcome.

    Regards,
    Eva Kemp.

    #2254 Copied
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