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Update results in Woocommerce problem - by Mackenzy

This topic has 18 replies, 5 voices, and was last updated 10 years, 3 months ago ago by Jack Richardson

Mackenzy

Participant

August 25, 2015 at 10:26

I have updated the theme and Woocommerce today to the newest versions.

There is a problem when ordering a product. When putting a product in the cart and entering customer information in the last step of the ordering process something goes wrong. Under Shipping and handling the customer is asked to enter data, but that has just been done.

http://ge.tt/8024smM2/v/0

If one proceeds an error message appears:

http://ge.tt/26orsmM2/v/0

I have deleted manually after the update the two files as indicated: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png

Thank you,
Mackenzy

#82134 Copied Theme version: V2.9 WooCommerce version: V2.4.6

17 Answers

Robert Hall

Participant

August 25, 2015 at 10:37

Hello,

Please try to delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload from a new theme package again, then check this issue.

Regards,
Robert Hall.

#82136 Copied

Mackenzy

Participant

August 25, 2015 at 10:51

I just followed your instructions, but the problem does not go away.

Please advise.

Regards,
Mackenzy

#82139 Copied

digitalfound

Participant

August 25, 2015 at 11:08

when i update the woo commerce plug in some product with variable not work. and display “product not avaible”
How i can fix the problem?

Wordpress is updated and already the theme.
Thank you

#82147 Copied Theme version: 2.9 WooCommerce version: 2.4.6

Robert Hall

Participant

August 25, 2015 at 12:06

Hello @Mackenzy and @digitalfound,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#82152 Copied

Mackenzy

Participant

August 25, 2015 at 12:12

Please find requested details in private section below.

Please, contact administrator
for this information.

#82153 Copied

digitalfound

Participant

August 25, 2015 at 12:20

In private content are the credentials
Thank you

Please, contact administrator
for this information.

#82154 Copied Theme version: 2.9

digitalfound

Participant

August 25, 2015 at 12:25

maybe the wp admin password is wrong written
see private content

Please, contact administrator
for this information.

#82156 Copied

Eva Kemp

Participant

August 25, 2015 at 13:12

Hello @digitalfound,

Please reset the password to something without special characters as we can’t log in.

Thank you.
Regards,
Eva Kemp.

#82179 Copied

Eva Kemp

Participant

August 25, 2015 at 13:46

Hello @Mackenzy,

You enabled Shipping in Woocommerce > Settings > Shipping tab, but you didn’t select any of the shipping options – “Flat rate”, “Free Shipping” and so on. Enable the options you need and check the Checkout page after that.

Regards,
Eva Kemp.

#82182 Copied

digitalfound

Participant

August 25, 2015 at 13:55

use this admin credential

Please, contact administrator
for this information.

#82189 Copied

Mackenzy

Participant

August 25, 2015 at 14:08

Many thanks Eva, this seems to do the trick.
Apparently the Woo settings were changed during update.

Regards,
Mackenzy

#82198 Copied

Jack Richardson

Support staff

August 25, 2015 at 14:33

Hello @Mackenzy,

You’re welcome.

Best regards,
Jack Richardson.

#82205 Copied

Jack Richardson

Support staff

August 25, 2015 at 14:36

Hello @digitalfound,

As I see variations work for variable products
http://storage7.static.itmages.com/i/15/0825/h_1440509775_2441630_30cb2168c9.png . Please show us pages where you have problems.

Thank you.
Best regards,
Jack Richardson.

#82206 Copied

digitalfound

Participant

August 25, 2015 at 14:51

See these products after the woocommerce upgrade:

http://bloost.it/prodotto/maglietta-uomo-personaggi-famosi-made-italy-voltiitaliani/

http://bloost.it/prodotto/sculture-design-plexiglass-gino-marotta-artbeat/

i’just verified the product parametres and it’s seems all ok
Thank you
I attend

#82215 Copied
Jack Richardson

Support staff

August 25, 2015 at 15:42
Hello @digitalfound,

I’ve added this code in functions.php file:

function custom_wc_ajax_variation_threshold( $qty, $product ) { return 80; } add_filter( 'woocommerce_ajax_variation_threshold', 'custom_wc_ajax_variation_threshold', 80, 2 );

You can read about it here:
https://woocommerce.wordpress.com/2015/07/13/improving-the-variations-interface-in-2-4/

Clear browser cache and check products now.

Best regards,
Jack Richardson.
#82233 Copied
digitalfound

Participant

August 25, 2015 at 16:21

Thank you jack
now it’all ok
Best regards
Vincenzo

#82242 Copied

Jack Richardson

Support staff

August 25, 2015 at 18:54

Hello @digitalfound,

You’re welcome.

Best regards,
Jack Richardson.

#82265 Copied
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