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Update issue - by DIPHA - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

DIPHA

Participant

November 24, 2015 at 09:55

Hey there!

I have a problem with updating my website!

I updated wordpress, woocommerce plugins and wpml-multilanguage plugins.

After this the error massage from screenshot 1 appeared.

Afterwards I updated vc-composer plugin.

After this the error massage from screenshot 2 appeared.

Then I updated legenda. I also saved the themeoptions and afterwards my website looked like this.

The individual styles from my frontpage disappeared.–> pharmedicdev.dipha.at

Thank’s for your help!

Melanie

Please, contact administrator
for this information.

#101011 Copied Theme version: Version: 2.9.2 WooCommerce version: Version 2.4.10

10 Answers

DIPHA

Participant

November 24, 2015 at 09:58

Sorry, screenshots were missing!

Please, contact administrator
for this information.

#101012 Copied

Brian Johnson

Member

November 24, 2015 at 10:26

Hello

Please check the ftp credentials to your site because we cannot login. Update has overwritten all styles in theme folder except custom.css file. Please check following article and create Child theme: https://codex.wordpress.org/Child_Themes to prevent changes during update

Regards,
Brian Johnson

#101021 Copied

DIPHA

Participant

November 24, 2015 at 10:35

Hey there!

I’m using a child theme!

Please try again login with data!

Melanie

Please, contact administrator
for this information.

#101024 Copied

Brian Johnson

Member

November 24, 2015 at 12:14

Please create new credentials or provide us with actual because we cannot connect to server with previously given.

Regards,
Brian Johnson

#101045 Copied

DIPHA

Participant

November 24, 2015 at 12:18

Eva Kemp got the same data and it was possible for her to login a few minutes ago in another topic.

Please try again!

Melanie

#101048 Copied

Brian Johnson

Member

November 24, 2015 at 12:23

Dear Dipha.

Please check this screenshot http://prntscr.com/96cdig. We cannot login into the ftp and not wp-admin. I need to check if wp-debug mode is enabled and manually reupload plugin files.

Regards,
Brian Joshnon

#101049 Copied

DIPHA

Participant

November 24, 2015 at 14:16

I contacted my hoster.

please try again

Please, contact administrator
for this information.

#101070 Copied

Eva Kemp

Support staff

November 24, 2015 at 15:32

Hello,

I’ve disabled debug mode in wp-config.php file. Now notices are deactivated.
Please specify what styles exactly are missing on home page.

Thank you.

Regards,
Eva Kemp.

#101094 Copied

DIPHA

Participant

November 24, 2015 at 16:22

Hey there!

If you look at the scrrenshots you’ll see, there was a blue background and some pictures on the frontpage. the footer which is blue should be white.

Thank you!

Melanie

#101109 Copied

Eva Kemp

Support staff

November 24, 2015 at 16:43

Hello,

The images were removed, so I’ve re-added them in rows settings.
Please check now.

In your footer static block you had background color in the row settings. I’ve cleared it, so now it’s white.

Regards,
Eva Kemp.

#101114 Copied
Tagged: issue, optimization, templates, update, woocommerce, wordpress
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