Update Failed - by Shadow7 - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: pn12685890
    January 28, 2021 at 21:36

    Update failed, with error

    “An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2021 at 08:27


    Thanks for contacting us.
    Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
    OR update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
    OR provide us with temporary wp-admin and FTP access, so we can help you with the update.


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