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  indradwihartanto

  Participant

  February 19, 2020 at 11:34

  I have failed many times to update my themes by wordpress dashboard. Update Failed: 500 Internal Server Error Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’. My connection is stable.
  I have downloaded the xstore for FTP update, but It cant done again because of the folder still existing.

  please give me some advice.

  Please, contact administrator
  for this information.

  #229954 Copied Theme version: xstore organic01 WooCommerce version: newest
  1 Answer
  

  Rose Tyler

  Support staff

  February 19, 2020 at 14:03

  Hello,

  The 500 error relates to the server-side, so it should be checked by your hosting provider.
  This article will help you to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
  Information about plugins update you can find here – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

  Regards

  #229962 Copied
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