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Topic: Update error – PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir R

raulcampeao

Participant

August 29, 2018 12:02 pm

não consigo fazer update

A actualização está a começar. Este processo poderá demorar mais tempo em alguns serviços de alojamento, por favor aguarde.

A activar o modo de manutenção…

A actualizar o tema XStore (1/1)
A descarregar actualização de https://www.8theme.com/themes/api/files/get/xstore.zip?token=u0isDHQwp2WlwpnBJyHXi3GYyFDhRfOXxolpvbOP1521401616…
A descompactar a actualização…
Ocorreu um erro ao actualizar XStore: Não foi possível instalar o pacote. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

A desactivar o modo de manutenção…

Todas as actualizações foram concluídas.
Site URL: hidden
Theme version: 4.21
WooCommerce version: 3.4.4

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Rose Tyler

Support staff

August 29, 2018 12:32 pm

Hello,

Please be so kind to the request in English.

This problem could be caused by a few reasons:
1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to Theme Options > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

You can also update theme via FTP instead of auto update – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

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