Update error - by queenb123 - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: queenb123
    queenb123
    Participant
    November 5, 2020 at 12:45

    Hi,

    I am getting this error when i update:

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    and when i update manually via ftp i get this

    ddddd

    Good thing i made a back up of the old version – looks like i am not the only one having this issue!
    Can you help with this pls?

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2020 at 15:27

    Hello,

    Provide temporary wp-admin and FTP access.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    November 5, 2020 at 16:24

    Please see ftp in private area.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2020 at 18:23

    Hello,

    What about WP Dashboard credentials?

    Regards

    Avatar: queenb123
    queenb123
    Participant
    November 5, 2020 at 23:48

    see private area

    Please contact administrator
    for this information.
    Avatar: queenb123
    queenb123
    Participant
    November 6, 2020 at 10:12

    hi please let me know when fixed – cant work on the site until this is fixed!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 6, 2020 at 14:32

    Hello,

    We have updated theme and XStore core plugin. Site works fine if both are up to date.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    November 7, 2020 at 00:44

    Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2020 at 08:07

    You’re welcome!

    Regards

  • Viewing 9 results - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.