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Update 5.0 bug -> No Sidebars on any WooCommerce Shop/categories pages

This topic has 11 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

apadilla

Participant

September 17, 2018 at 23:04

It’s pretty much what the title describes. After the update to new version, everything seem to works fine except for the fact that my sidebars on the Shop page and any X category page are gone. I tried changing the options in Theme Options tab but it does nothing.

– https://desarrollo.prognosis.mx/bluo/categoria-producto/shoes/
– https://desarrollo.prognosis.mx/bluo/
– https://imgur.com/a/7nANEVl

Please, contact administrator
for this information.

#199579 Copied Theme version: 5.0.b WooCommerce version: 3.4.5

10 Answers

apadilla

Participant

September 18, 2018 at 00:10

Also, I tried to put a banner (rev slider shortcode) in a category and won’t show up.
Page header on Woo pages is missing some things.

– https://desarrollo.prognosis.mx/bluo/categoria-producto/shoes/
– https://desarrollo.prognosis.mx/bluo/categoria-producto/hombre/
– https://desarrollo.prognosis.mx/bluo/

#199580 Copied Theme version: 5..b WooCommerce version: 3.5.2

Rose Tyler

Support staff

September 18, 2018 at 07:43

Hello,

Thanks for contacting us.
Have you updated XStore Core plugin to 1.1 version?
Please provide us with temporary wp-admin access so we can take a closer look.

Regards

#199591 Copied

apadilla

Participant

September 18, 2018 at 18:06

Yes I updated to 1.1 core version.

I created you an admin access.

Please, contact administrator
for this information.

#199639 Copied Theme version: 5.0.b WooCommerce version: 3.4.5

Rose Tyler

Support staff

September 19, 2018 at 07:54

Hello,

Thanks for the reply.
We’ve sent etheme.min.js file to your registration email.
Please replace the file in js folder of the theme via FTP.

Regards

#199651 Copied

apadilla

Participant

September 19, 2018 at 22:00

Didn’t help, I cleaned cache and tried on many browsers. Same result as before.

What else I could do?

#199689 Copied

Rose Tyler

Support staff

September 20, 2018 at 07:25

Hello,

Do you use CDN?
Please provide us with temporary FTP access.
Also, Custom Metaboxes and Fields for WordPress (CMB2) plugin is required, so it needs to be activated on your site.

Regards

#199702 Copied

apadilla

Participant

September 20, 2018 at 16:21

No CDN, no cache plugins or related. It’s a development site.
I added ftp access on private content.

Thank you.

Please, contact administrator
for this information.

#199742 Copied

Olga Barlow

Participant

September 20, 2018 at 17:13

Hello,

The sidebar was disabled in page settings https://gyazo.com/46fa124bfe0a6d712164b7cbd92d6947
Categories inherit the individual shop page settings because individual page settings always have more priority than Theme Options.

Regards

#199746 Copied

apadilla

Participant

September 20, 2018 at 17:25

OMG! I didn’t notice that. I don’t remember changing any of those settings…
I’m sorry for the silly mistake. Thank you very much for your help.

#199748 Copied

Olga Barlow

Participant

September 20, 2018 at 17:30

You are welcome! Feel free to ask if you need any other help.

Regards

#199750 Copied
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