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Unknown and expired licence is activated on my domain, can’t unregister.

This topic has 10 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    October 30, 2024 at 14:11

    Hello,
    I was reading some blog and found out about Xstore theme
    somehow I was lead to a page where I downloaded the theme and installed on my store. Surprisingly, the theme was already registered and it never asked me for any license code. I am unable to unregister it and it does not show if my theme is linked with any domain.
    my domain is: https://stiction.in
    please link my license code to my domain so that I can use it.
    Thank you.

    Please, contact administrator
    for this information.
    #421029 Copied
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 30, 2024 at 15:54

    Hello, Nitin Sharma,

    Please provide temporary wp-admin access. We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    #421047 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    October 30, 2024 at 16:33

    It shows that I can now register but when I put my code in it, it gives a prompt “error while deactivating”

    Please contact administrator
    for this information.
    #421051 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 30, 2024 at 16:36

    Hello, Nitin Sharma,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #421053 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    October 30, 2024 at 17:25

    Here

    Please contact administrator
    for this information.
    #421061 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    October 30, 2024 at 18:21

    license issue is resolved I guess but I am unable to import a prebuilt theme

    Please contact administrator
    for this information.
    #421065 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    October 31, 2024 at 03:15

    Some issues have been fixed by disabling third party plugins and removing pages. I am now registered with my own license and I am on the page where it is now letting me select “next step” to import demo content.
    however it says “Can not create or activate new child theme. Please contact our support.”
    If I skip to next step
    it does not install all the plugins and content in it.
    Screenshots attached below

    Files is visible for topic creator and
    support staff only.
    #421080 Copied
    Avatar: Nitin Sharma
    Nitin Sharma
    Participant
    October 31, 2024 at 07:19

    issue is resolved. Thanks.

    #421107 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2024 at 08:21

    Hello, Nitin Sharma,

    We apologize for the delay in our response.

    We are pleased to hear that you were able to resolve the issues you encountered on your own. We hope you won’t face any further difficulties, but should any arise, we are committed to assisting you. Please don’t hesitate to reach out to us here on the forum. Feel free to open new topics for any new questions you may have.

    Best regards,
    8Theme’s Team

    #421119 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 4, 2025 at 07:04

    Dear Nitin Sharma,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #436116 Copied
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The issue related to '‘unknown and expired licence is activated on my domain, can’t unregister.’' has been successfully resolved, and the topic is now closed for further responses

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