Unable to update to update to last version of the theme

This topic has 2 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

  • Avatar: Uriel
    Uriel
    Participant
    August 30, 2021 at 23:24

    Hello,
    I’m trying to update the website but when I attempt with the theme and the core plugin I get a fatal error even with all the other plugins deactivated.
    I tried to do this by uploading the files by SFTP and with WordPress dashboard with no success.
    Is there other way to update these items?
    I’m adding access to the website and the SFTP in case you need them.

    Thanks in advance.
    Regards

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2021 at 08:40

    Hello,

    Thanks for using XStore.
    The version of the theme is very old on your site. Also, you did additional customization of the child theme files, so the update can be a bit complicated. One of our technicians may assist you. Please confirm that you have a full backup of your site, theme options, and DB, and let us know.

    Regards

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