• 

  shushobhit

  Participant

  February 11, 2021 at 16:21

  hii team i am not unable to update theme please help me i am recently purchased a theme stucked help me
  https://prnt.sc/z3vp5a

  #273686 Copied Theme version: XStoreVersion: 7.2.4 WooCommerce version: Version 5.0.0
  13 Answers
  

  Olga Barlow

  Participant

  February 11, 2021 at 18:50

  Hello,

  Provide us with WP Dashboard access to check and help you.

  Regards

  #273716 Copied
  

  shushobhit

  Participant

  February 11, 2021 at 19:06

  Fixed Now

  #273723 Copied
  

  shushobhit

  Participant

  February 11, 2021 at 19:08

  But i need one more help regarding signup page

  Please contact administrator
  for this information.

  #273724 Copied
  

  Olga Barlow

  Participant

  February 11, 2021 at 19:17

  Hello,

  Did not face any problem with theme update https://prnt.sc/z4f09v
  What problem do you have with the signup page?

  Regards

  #273730 Copied
  

  shushobhit

  Participant

  February 11, 2021 at 19:21

  see only login was here not signup or register page https://prnt.sc/z4fi9s

  #273733 Copied
  

  Olga Barlow

  Participant

  February 11, 2021 at 19:22

  Hello,

  WooCommerce > Settings > Account > enable registrationon My account page.

  Regards

  #273735 Copied
  

  shushobhit

  Participant

  February 11, 2021 at 19:24

  and site performance issue slow loading i am switched any other theme then check site is loading perfect but when i switch xstore it’s slow loading why?

  #273738 Copied
  

  Olga Barlow

  Participant

  February 11, 2021 at 19:28

  Hello,

  Read this post to speed up site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

  Also, you can find some theme optimization options in Theme Options > Speed optimization.
  We are working on theme speed and major speed update will come in May.

  If you are not satisfied with the theme speed you can submit refund request.
  Regards

  #273741 Copied
  

  shushobhit

  Participant

  February 11, 2021 at 19:32

  okay refund it it’s to slow sorry my client was not happy please approve

  Please contact administrator
  for this information.

  #273743 Copied
  

  Olga Barlow

  Participant

  February 11, 2021 at 19:33

  Hello,

  You can submit it here https://themeforest.net/refund_requests/new

  Regards

  #273745 Copied
  

  shushobhit

  Participant

  February 11, 2021 at 19:35

  sorry team requested refund request id is

  Please contact administrator
  for this information.

  #273749 Copied
  

  shushobhit

  Participant

  February 11, 2021 at 19:38

  check the link and sorry 8theme i love your work but performance issue my client is unhappy

  Please contact administrator
  for this information.

  #273750 Copied
  

  Olga Barlow

  Participant

  February 11, 2021 at 19:41

  Hello,

  Done.

  Regards

  #273751 Copied
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