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Unable to Update Plugin – License Problem

This topic has 5 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Jae

Jae

Participant

May 22, 2025 at 11:59

Hi These plugins(Slider Revolution, WPBakery Page Builder) seems to have been included with the theme package, but recently it’s been showing that it can’t be updated due to a license issue. Is there any way I can update it?

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4 Answers

Alex Carter

Support staff

May 22, 2025 at 12:59

Hello,

Thank you for reaching out to us.

The purchase code from the theme can’t be used to activate plugins.

Licenses for plugins are not required. Please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

This is not only our practice but also all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

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Jae

Participant

May 22, 2025 at 14:03

Thanks, the issue is resolved. By the way, is this theme compatible with the Polylang plugin for multilingual support?

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Alex Carter

Support staff

May 22, 2025 at 14:47

Hello,

Thank you for your message. We’re glad to hear that the issue has been resolved.

Regarding your question, yes, our theme is compatible with the Polylang plugin for multilingual support.

Warm Regards,
The 8Theme Team

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Jae

Participant

May 22, 2025 at 15:17

Thanks for the support! My topic “Unable to Update Plugin – License Problem” has been successfully resolved.

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