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Unable to setup demo content - by Basch - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Robert Hall

Basch

Participant

May 26, 2015 at 12:35

Hi,

I am trying to setup the demo pages from the Victoria layout, but the importer isn’t working.

Could you please assist me with this problem?

Kind regards,
Basch

Please, contact administrator
for this information.

#66036 Copied Theme version: latest WooCommerce version: latest

7 Answers

Eva Kemp

Support staff

May 26, 2015 at 13:14

Hello,

Sorry, but the credentials are incorrect.
Please check them and provide us with FTP login details as well.

Thank you.
Regards,
Eva Kemp.

#66047 Copied

Basch

Participant

May 26, 2015 at 13:45

Hi,

Please try again with the following details.

Thanks in advance.

Kind regards,
Basch

Please, contact administrator
for this information.

#66058 Copied

Eva Kemp

Support staff

May 26, 2015 at 14:29

Hello,

Please ask your host to increase post_max_size, upload_max_filesize and memory_limit values.
Check if allow_url_fopen function is enabled otherwise you need ask your host to enable it and after that try to import Victoria template again.

Thank you.
Regards,
Eva Kemp.

#66081 Copied

Basch

Participant

June 8, 2015 at 12:50

I’ve set the PHP limits to the following:

upload_max_filesize = 50M
post_max_size = 50M

The host has a whitelist for IP addresses to connect to with CURL, can you please give the IP address or domain name where the CURL is getting the files from?

Kind regards,
Basch

#68534 Copied

Eva Kemp

Support staff

June 8, 2015 at 15:20

Hello,

The files are loaded from https://www.8theme.com/demo/classico/ .

Regards,
Eva Kemp.

#68594 Copied

Basch

Participant

June 8, 2015 at 20:14

Hello,

I just got answer from my hosting. They need a exact IP adress of the theme so they can whitelist it.

Can you please give me the exact IP adress?

Best regards,
BASCH.

#68678 Copied

Robert Hall

Support staff

June 8, 2015 at 20:34

Hello,

Please try this IP 176.9.122.83

Regards,
Robert Hall.

#68684 Copied
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