Unable to remove applied filter - by Abhijeet Kumar

This topic has 16 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 8, 2025 at 11:15

    “User is unable to remove the applied filter by double-clicking on the applied filter check box. User has to refresh the page or navigate back to the page in order to see the unfiltered results

    Steps to reproduce:
    1) Search for any product/ Navigate to any Product Listing page
    2) Apply any filter by checking the check-box
    3) Click again on the check box to remove the applied filter”

    Pages Affected – Product List Page and Search Page

    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2025 at 11:34

    Hello, Abhijeet Kumar,

    Thank you for contacting us and for using XStore.

    Please provide FTP access and we will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 8, 2025 at 13:41

    This is our Development Server Providing the ssh key and path

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 9, 2025 at 12:50

    Hello, Abhijeet Kumar,

    We hope this message finds you well.

    It appears that your website does not currently contain any products or installed demo data. Could you kindly verify whether the access credentials you have provided are for the correct website?

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 9, 2025 at 14:52

    Hi Team,

    Can you please try again? It is working fine now

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 9, 2025 at 17:14

    Unfortunately, the situation has not changed yet. There are still no products or pages available on the website.

    Best regards,
    8Theme’s Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 10, 2025 at 16:06

    Can you please try now?

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 13, 2025 at 11:03

    Hello, Abhijeet Kumar,

    We are pleased to inform you that everything is now functioning properly. Additionally, we have made some adjustments to the filters, and they are now working correctly. We kindly ask you to review and verify the updates at your convenience.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 13, 2025 at 13:51

    The actual issue is now resolved for the CATEGORIES filter, but user is unable to apply the PRICE filter now.
    May be this caused due to changes done for topic “Unable to apply the desired (manual entry) price range for the filter on SAECH RESULT PAGE.”

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 13, 2025 at 15:30

    Unfortunately, we are currently unable to access your website as we are receiving a message indicating a lack of connection to the server.

    Best regards,
    8Theme’s Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 13, 2025 at 16:59

    Can you please try now, the site is working

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 14, 2025 at 17:14

    Hello, Abhijeet Kumar,

    We hope this message finds you well.

    We would like to inform you that we have made some adjustments, and the price filter is now functioning correctly. Kindly take a moment to review it at your convenience. Additionally, please note that these changes will be included in the next theme update.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 15, 2025 at 10:54

    Hi Team,

    The price filter is still getting removed/ vanished if the result is 0. Refer to screen shot here https://paste.pics/86ffc266e0d80a67f5468b41100a1984

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 15, 2025 at 17:26

    Hello, Abhijeet Kumar

    We have made some changes. Could you please review them?

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 16, 2025 at 11:30

    This is working fine on PLP and search result page, hence closing the ticket

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 16, 2025 at 11:30

    Dear Abhijeet Kumar,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

  • Viewing 16 results - 1 through 16 (of 16 total)

The issue related to '‘Unable to remove applied filter’' has been successfully resolved, and the topic is now closed for further responses

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