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Unable to Preview Draft product page – 404 error

This topic has 12 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

  • Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 2, 2018 at 09:50

    Hello, have been adding my first products since moving to 4.2.1 and found that I am unable to preview draft product pages and get a 404 error.

    I am still able to publish the products, and these products are public / visible, but the draft preview is a handy feature.

    Any suggestions on resolving this?

    Regards,

    Blair

    #192246 Copied Theme version: 4.2.1 WooCommerce version: 3.3.5
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2018 at 09:59

    Hello,

    What PHP version do you use?
    Please provide us with temporary wp-admin access.

    Regards

    #192248 Copied
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 2, 2018 at 10:15

    Hello. It is on version 7.0

    Please, contact administrator
    for this information.
    #192250 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2018 at 10:27

    Hello,

    I’ve created test product and saved the Draft, but I do not see any problem with the Preview http://prntscr.com/jcoqmn
    Please describe in details how the problem can be recreated.

    Regards

    #192253 Copied
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 2, 2018 at 10:35

    Hi Rose, I have been using the create duplicate option. You will see the latest products at the top of the list. If you duplicate one and preview I get the error.

    #192255 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2018 at 10:41

    Hello,

    Let me know what exactly product should I duplicate, because there is no the problem with this one http://prntscr.com/jcowwa

    Regards

    #192256 Copied
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 2, 2018 at 10:48

    Hmm, getting weirder.

    The one that you copied wouldn’t work for me.

    I went to look at your test product and got a “Sorry, you are not allowed to preview drafts” message. So maybe a permission change in the latest version of WordPress?

    #192257 Copied
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 2, 2018 at 11:13

    Rose, are you actually clicking on that preview button? I get either 404 or you are not allowed to preview message. Tried two different browsers and three admin user accounts including yours.

    #192259 Copied
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 2, 2018 at 11:20

    Additionally, I have started seeing a “Welcome to Woopress – You’re almost ready to start selling” message. With “Run the Setup Wizard” button. A but odd since it has already been selling product for a couple of years …

    #192260 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2018 at 13:32

    1. Please check the Preview problem with the default theme (we are theme support and we can help you with issues related strictly to our theme).
    2. https://gyazo.com/424b753d23787ed56a009c3a00570de0
    3. You need to click on SKIP Setup button.

    Regards

    #192272 Copied
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 3, 2018 at 10:22

    Hi Rose, I have tried using another PC to administer the site today, and everything is working as expected on this machine! I had cleared the cache etc on the other pc, in both edge and chrome, so all a bit odd really.

    I have not used wp-admin on this pc for a month or so.

    Apologies for the “false” alarm. Will crosscheck issues on different machines in the future 😉

    Cheers.

    #192304 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2018 at 10:29

    Hello,

    Great. Have a nice day.

    Regards

    #192306 Copied
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