Unable to install theme on my new website?

This topic has 13 replies, 2 voices, and was last updated 13 hours, 52 minutes ago ago by Samir Malik

  • Avatar: Elemetos
    Elemetos
    Participant
    December 2, 2025 at 07:10

    Install this theme on my subdomain.

    Content is visible for topic creator and
    support staff only.
    12 Answers
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 2, 2025 at 07:27

    Hello, Elemetos,

    We have identified a file permission issue: https://prnt.sc/wtCJyVxDoLOK.

    Please contact your hosting provider to resolve this matter. The folder permissions should comply with the guidelines provided here: https://developer.wordpress.org/advanced-administration/server/file-permissions/

    Best regards,
    8Theme Team

    Avatar: Elemetos
    Elemetos
    Participant
    December 2, 2025 at 09:15

    i install but demo is’not working properly please check and update.

    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 2, 2025 at 09:50

    Hello, Elemetos,

    Could you please let us know which demo you would like to import? We are ready to assist you.

    Best regards,
    The 8Theme Team

    Avatar: Elemetos
    Elemetos
    Participant
    December 2, 2025 at 10:46
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 2, 2025 at 12:24

    Hello, Elemetos,

    We have confirmed that your import was completed successfully, correct?

    https://www.awesomescreenshot.com/image/57699898?key=5c559fb9387e1e4810f8ef18d8b8a36c

    Best regards,
    The 8Theme Team

    Avatar: Elemetos
    Elemetos
    Participant
    December 2, 2025 at 14:03

    i edit footer but footer isn’t showing on our website

    Files is visible for topic creator and
    support staff only.
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 3, 2025 at 07:52

    Hello, Elemetos,

    The custom CSS code from the maintenance plugin is currently hiding the footer:

    https://shop.primeinterior.in/wp-content/plugins/milesweb-tools/assets/css/maintenance-mode.css

    Kindly disable this plugin.

    Best regards,
    8Theme Team

    Avatar: Elemetos
    Elemetos
    Participant
    December 3, 2025 at 08:21

    I disabled this plugin. and footer not setup properly.

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    Avatar: Elemetos
    Elemetos
    Participant
    December 3, 2025 at 08:25

    Also activate main theme insted of child theme without any changes. When i preview main theme sidebar shows on main theme but i don’t need this. i dont need any change.

    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 3, 2025 at 12:13

    Dear Elemetos,

    It appears there was a cache issue.

    We have cleared all caches, and your footer is now displaying correctly.

    Could you please review all the pages again to confirm everything is working as expected?

    While your website is still under development, we recommend disabling all cache plugins or systems to ensure that any changes are reflected immediately.

    Best regards,
    8Theme Team

    Avatar: Elemetos
    Elemetos
    Participant
    December 4, 2025 at 11:28

    Please fix 2 pages header and footer are diffrent, Why?

    Content is visible for topic creator and
    support staff only.
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 4, 2025 at 13:36

    Dear Elemetos,

    We have resolved the issue by disabling the following settings under XStore > Theme Options > WooCommerce > Cart/Checkout Layout: https://prnt.sc/QVhOzo7dfiqT

    Best regards,
    The 8Theme Team

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