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Unable to install required and recommended plugins

This topic has 10 replies, 2 voices, and was last updated 8 years, 1 months ago ago by Jack Richardson

oscarooh

Participant

March 6, 2016 at 03:28

Hello, Im unable to complete plugin installation

Ive attempted installing one at a time and ultimate addons won’t install after installing visual composer and revolution slider.

and I get and “internal server error.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

#116323 Copied Theme version: woopress WooCommerce version: 2.8

9 Answers

Jack Richardson

Support staff

March 7, 2016 at 10:24

Hello,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#116385 Copied

oscarooh

Participant

March 7, 2016 at 16:05

Good Afternoon jack,

info requested is in private content area.

Please, contact administrator
for this information.

#116441 Copied

Jack Richardson

Support staff

March 9, 2016 at 10:35

Hello,

I’ve just installed Revolution Slider, Visual Composer and Ultimate VC Addons plugins successfully. There are no any errors on your site.
Please check it.

Best regards,
Jack Richardson.

#116576 Copied

oscarooh

Participant

March 9, 2016 at 13:21

Hello jack,

i originally had a few other plugins installed but not activated. maybe that was causing the error. I had simply uninstalled all inactive plugins and themes. prior to your installation of these three plugins.

however, i now proceeded to install the recommended plugins provided by in your theme and i get the error.

INTERNAL SERVER ERROR.

please explain ASAP, I can’t wait another 48 hours for a reply, please.

ALSO, would you please answer my original question regarding:

file_get_contents() function

my hosting company support team claims it creates a server’s back door security issue.

#116627 Copied

oscarooh

Participant

March 9, 2016 at 13:31

jack can we chat via Skype

Please, contact administrator
for this information.

#116628 Copied

Jack Richardson

Support staff

March 9, 2016 at 14:47

Hello,

FTP credentials are incorrect.
Please check them.

That function should be enabled because without it theme functionality may be broken, and it may cause such problems like out of memory errors, import demo failures.

Best regards,
Jack Richardson.

#116640 Copied

oscarooh

Participant

March 9, 2016 at 14:55

sorry, no space in between the user names

see private section

Please, contact administrator
for this information.

#116641 Copied

oscarooh

Participant

March 9, 2016 at 16:10

pleae let me know if it works.

Please, contact administrator
for this information.

#116658 Copied

Jack Richardson

Support staff

March 9, 2016 at 20:45

Hello,

When I activated wp-debug mode I saw the error message:
“Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 10 bytes)…”
So I added the following line in your wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');

Please check your site now.

Best regards,
Jack Richardson.

#116721 Copied
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