Unable to Import Demo Site and its not working

This topic has 2 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Alex Carter

  • Avatar: Divyansh Kumar
    Divyansh Kumar
    Participant
    April 28, 2025 at 17:37

    Dear team,

    I have purchased many themes from many Companies but they didn’t come up with this kind of issue in the starting while importing the demo, kindly look into this as soon as possible.

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    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 29, 2025 at 07:04

    Hello,

    Thank you for reaching out to us.

    We sincerely apologize for the inconvenience you are experiencing while importing the demo content. We understand how important a smooth setup process is, and we truly appreciate your feedback.

    Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

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