• 

  mkoulouras

  Participant

  April 2, 2021 at 12:14

  Hello,

  Although the widget filter shows product count, when I select a brand it says “NO PRODUCTS WERE FOUND”. What’s the issue?

  Thanks.

  Please, contact administrator
  for this information.

  #282278 Copied Theme version: 7.2.7 WooCommerce version: 5.1.0
  7 Answers
  

  Rose Tyler

  Support staff

  April 2, 2021 at 12:37

  Hello,

  Try to re-save permalinks settings (Dashboard > Settings > Permalinks).

  Regards

  #282282 Copied
  

  mkoulouras

  Participant

  April 2, 2021 at 13:53

  Hello,

  I have tried that but it doesn’t work.

  #282301 Copied
  

  Olga Barlow

  Participant

  April 2, 2021 at 15:33

  Hello,

  Provide us with FTP access to check the issue in more detail.

  Regards

  #282329 Copied
  

  mkoulouras

  Participant

  April 2, 2021 at 15:49

  Sending FTP.

  Please contact administrator
  for this information.

  #282331 Copied
  

  Olga Barlow

  Participant

  April 2, 2021 at 16:28

  Hello,

  Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

  Regards

  #282337 Copied
  

  Olga Barlow

  Participant

  April 2, 2021 at 16:44

  Hello,

  Problem was caused by the slug of the Brand attribute that you created. Don’t use the brand slug if you use our Brands option and filter by brand. I changed the attribute slug https://prnt.sc/112f1ey and filter works ok. Check now.

  Regards

  #282338 Copied
  

  mkoulouras

  Participant

  April 5, 2021 at 11:24

  Thank you!

  #282604 Copied
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