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Unable to edit product description with elementor

This topic has 2 replies, 2 voices, and was last updated 5 hours, 32 minutes ago ago by Ayan Rahman

Haptic X

Participant

December 4, 2025 at 06:04

Hello 8theme support team,

I am having a critical issue with Elementor Pro when trying to edit any WooCommerce product. Elementor editor fails to load and shows the following fatal error:

Uncaught Error: Call to a member function get_name() on null
in elementor-pro/modules/theme-builder/documents/single-base.php:162

This indicates that the WooCommerce $product object is NULL during Elementor preview.

🔍 What I already confirmed
1. My theme & core versions:

XStore Theme: 9.6.2

XStore Core Plugin: 5.6.2

2. Problem: the ThemeForest package only includes XStore Core v5.6.2, but theme v9.6.2 requires a newer Core version (5.6.3+).

There is no update button inside WordPress → Plugins → XStore Core.

And the folder inside the downloaded full package:

XStore_Multipurpose_Woocommerce_Wordpress_Theme/XStore Theme/XStore_Core_v.5.6.2

contains ONLY v5.6.2.

So the Core plugin version is outdated and incompatible with theme 9.6.2.

🔍 What I have already tried

Reinstalled Elementor + Elementor Pro

Switched to default theme (Storefront)

Disabled all plugins except Elementor, WooCommerce, and XStore

Deleted & reinstalled XStore Core

Regenerated Elementor CSS/data

Regenerated WooCommerce product lookup tables

Cleared all caches

Installed theme fresh from ThemeForest

But Elementor still cannot load product editor because:

$product = null
→ WooCommerce hooks not loaded
→ Theme/Core mismatch most likely the cause

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1 Answer

Ayan Rahman

Support staff

December 4, 2025 at 08:54

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Could you please confirm whether the issue persists when you switch to the default theme, Storefront?

Warm Regards,
The 8Theme Team

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