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Unable to Edit Content in XStore Theme Options

This topic has 7 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Andrew Mitchell

Mina Guo

Participant

November 19, 2024 at 10:46

I am experiencing an issue with the XStore theme in my WordPress site. When trying to edit content in the following two areas:

XStore > Theme Options > Breadcrumbs
XStore > Theme Options > Styling/Colors

The left-side loading spinner keeps rotating without stopping, and I am unable to make any changes or edit the content in these sections.

#424134 Copied

6 Answers

Tony Rodriguez

Support staff

November 19, 2024 at 11:10

Hello, @Mina Guo,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#424140 Copied

Mina Guo

Participant

November 20, 2024 at 03:02

Hello 8Theme’s Team,

Thank you for your prompt response.

As per your instructions, we have disabled all third-party plugins, except for the 6 essential ones that are required for the theme to function properly. Additionally, we have created an admin account for you to access the site and perform further investigation.

Looking forward to your assistance in resolving the issue.

Best regards,
Mina Guo

Please contact administrator
for this information.

#424275 Copied

Tony Rodriguez

Support staff

November 20, 2024 at 06:06

Hello, @Mina Guo,

Thank you for providing the wp-admin access.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your website to verify the changes.

Additionally, we recommend registering your theme using the purchase code under **XStore > Dashboard**. For detailed instructions on how to register or deregister the XStore theme for live or staging websites, please refer to our documentation here:
[How to Register/Deregister XStore Theme]
https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#424281 Copied

Mina Guo

Participant

November 20, 2024 at 06:58

Hello 8Theme Team,

Thank you for resolving the issue on our website. Could you kindly provide more details on what has caused the issue on our site? Understanding the root cause will help us prevent similar issues in the future.

Best regards,
Mina Guo

#424291 Copied

Tony Rodriguez

Support staff

November 20, 2024 at 07:10

Hello, @Mina Guo,

We would like to inform you that we have updated Elementor and other relevant plugins to their latest versions, which has successfully resolved the issue you were experiencing.

To ensure optimal performance and compatibility, we kindly recommend that you always use the latest versions of the XStore theme and core plugin on your website.

We hope this resolves your concerns. Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#424292 Copied

Andrew Mitchell

Support staff

November 20, 2024 at 07:26

Dear Mina Guo,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#424295 Copied
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The issue related to '‘Unable to Edit Content in XStore Theme Options’' has been successfully resolved, and the topic is now closed for further responses

Unable to Edit Content in XStore Theme Options

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