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Unable to change the top header where the telephone number is

This topic has 22 replies, 3 voices, and was last updated 9 years ago ago by Robert Hall

oyjhahaha

Participant

April 1, 2015 at 14:11

Hi there, i am unsure where to change the details in the bar where the contact us phone number is, could you direct me on how to do it?

#53847 Copied

21 Answers

Robert Hall

Support staff

April 1, 2015 at 14:15

Hello,

Please provide screenshot for our better understanding and highlight what exactly you want.

Regards,
Robert Hall.

#53851 Copied

oyjhahaha

Participant

April 1, 2015 at 14:25

Hi Robert,

Its this part.

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Stan Russell

Participant

April 1, 2015 at 14:33

Hello oyjhahaha,

unfortunately we do not see attached image. Please check.

Regards,
Stan Russell.

#53867 Copied

oyjhahaha

Participant

April 1, 2015 at 14:35

http://postimg.org/image/6etjlw65j/

Please, contact administrator
for this information.

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Robert Hall

Support staff

April 1, 2015 at 14:44

Hello,

Please navigate to Dashboard->Pages->select Home Page->edit->backend editor-> and you will see this block. Please see screenshot: http://prntscr.com/6o4w7p

Regards,
Robert Hall.

#53876 Copied

oyjhahaha

Participant

April 1, 2015 at 14:53

Hi,

All i see is this.

http://postimg.org/image/595mhhgu5/

Could you advise on what does it mean by “3”? Where do i go to change it?

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Robert Hall

Support staff

April 1, 2015 at 14:57

It’s not this page. See screenshot: http://prntscr.com/6o524k
Please find another Home Page or provide us with wp-admin access in Private Content and we will check this issue.
Also you can know what Home Page you’re using. Navigate to Settings->Reading->Front Page.

Regards,
Robert Hall.

#53901 Copied

oyjhahaha

Participant

April 1, 2015 at 15:00

Hi there, i will put the details in the private content section below.

thank you.

Please, contact administrator
for this information.

#53905 Copied

oyjhahaha

Participant

April 1, 2015 at 15:08

Hi there, i found it, in the front page. thank you.

could i seek your help in resolving another problem? its the red circle in the image. I need to change it to another post but i don’t know how to. could you advise?

http://postimg.org/image/4bn441923/

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Robert Hall

Support staff

April 1, 2015 at 15:08

Hello,

Your home page is named Front Page. Please see screenshot: http://prntscr.com/6o57dx

Regards,
Robert Hall.

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Robert Hall

Support staff

April 1, 2015 at 15:13

In this case you need to change Post ID in Single Blog post setting. See screenshot: http://prntscr.com/6o58hp
If you want know post ID you can hover mouse on some post and you will see it. http://prntscr.com/6o59es

Regards,
Robert Hall.

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oyjhahaha

Participant

April 1, 2015 at 15:23

thank you. where do i change the single blog post setting? sorry i am slow with this.

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oyjhahaha

Participant

April 1, 2015 at 15:38

thank you. i found the blog post setting already.

can i check with regards to something else? on my single product page, there is a failed to load image at the bottom left everytime, could you advise on how to remove this?

http://prntscr.com/6o5lmj

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Robert Hall

Support staff

April 1, 2015 at 15:56
Hello,

Try to add this code in custom.css file.
```
.main-image.last{
display:none;
}
```
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.
#53956 Copied
oyjhahaha

Participant

April 1, 2015 at 17:01

i am not sure how to rename the file. how do i get into ftp to rename it?

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oyjhahaha

Participant

April 2, 2015 at 07:27

hi there, i am unable to change the file name in ftp, could you assist regarding that?

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Robert Hall

Support staff

April 2, 2015 at 07:34

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#54103 Copied

oyjhahaha

Participant

April 2, 2015 at 07:38

hi there, can i check whether when you say ftp do you mean the hostgator sever login?

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Robert Hall

Support staff

April 2, 2015 at 07:41

I mean access to your site folder on hosting.

Regards,
Robert Hall.

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