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Unable to change the theme appearance with another demo

This topic has 6 replies, 2 voices, and was last updated 2 months ago ago by Andrew Mitchell

Julien

Participant

September 11, 2025 at 08:28

Hello,

I would like to use a new theme from among the demos already available.

I currently have the Hipster theme and would like to switch to Handmade Artisans.

I haven’t checked all the items, only Theme Options, Menu, Footer/Header, Single Product… but it keeps getting stuck at 9 or 10% (I’ve waited over 10 minutes and nothing is happening, even though I haven’t checked Media). I’m trying to install the child theme.

Do you know what the reason for this is?

Thank you in advance.

Julien

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5 Answers

Andrew Mitchell

Support staff

September 11, 2025 at 14:19

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

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Julien

Participant

September 16, 2025 at 08:39

Hello,

I tried disabling all plugins and using the child theme, but I got an error when reinstalling the necessary plugins (such as Elementor, WooCommerce, and Pro Elements).

I also tried checking only “Theme Options,” but I still get an endless loading screen that prevents me from completing the installation.

I will send you the information privately.

Thank you.

Julien

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

September 16, 2025 at 12:53

Hello, Julien,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Julien

Participant

September 30, 2025 at 08:35

Hello

Unfortunately, I am unable to provide that information.

I wanted to update the theme, but I got an error.

So I deleted all the plugins as well as the main theme and child theme to perform a complete reinstallation and start from scratch.

I do have version 9.6 of your theme.

But now I’m stuck again:

1) I get an error when installing Xstore Core.
2) I get stuck again when I try to install a demo theme.

Thank you for your help!

Julien

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support staff only.

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Andrew Mitchell

Support staff

September 30, 2025 at 14:13

Hello, Julien,

This error usually occurs due to insufficient space on the server for uploading and extracting archives. Please make sure that your server has enough available space for this process.

Best regards,
8Theme’s Team

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