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Unable to change open_basedir on Shared Hosting

This topic has 4 replies, 2 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

leonboey

Participant

June 14, 2015 at 05:24

Hello,

I’ve installed the Legenda theme on my WordPress installation and get the open_basedir restriction error. I’ve checked the forums and contacted the hosting provider about changing that parameter, however, they do not allow this because this is a shared hosting and a security violation.

Is there any way around this? Is there a parameter I can change so that the Legenda theme will stick to files within the current directory instead?

Thanks,
Leon

Please, contact administrator
for this information.

#69512 Copied Theme version: 2.7.1

3 Answers

Jack Richardson

Support staff

June 15, 2015 at 14:29

Hello Leon,

Unfortunately we can do nothing in this situation. You need to solve this issue with your hosting provider.

Best regards,
Jack Richardson.

#69574 Copied

leonboey

Participant

June 15, 2015 at 16:57

Hello Jack,

Thanks for your reply. Unfortunately, I’ve already contact my hosting provider and they are unwilling to make the change, citing security issues.

Since that’s the case, I won’t be able to use the theme at all, so would like to request for a refund. Can you let me know how to go about doing this?

Also, is this quite common with your themes? I’ve used quite a few purchased themes before, and this is the first time I’m coming across this issue.

Thanks,
Leon

#69586 Copied

Jack Richardson

Support staff

June 15, 2015 at 17:53

Hello,

You need send a request to Envato support regarding the refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Concerning the error you can more information at this link:
http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html

Best regards,
Jack Richardson.

#69610 Copied
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