Unable to apply the desired (manual entry) price range for the filter on SAECH RESULT PAGE.

This topic has 12 replies, 4 voices, and was last updated 11 months ago ago by Andrew Mitchell

  • Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 11, 2025 at 09:46

    Unable to apply the desired (manual entry) price range for the filter on SEARCH RESULT PAGE. User is able to input the desired values but result is not being updated, rather user is seeing only loading icon.

    Steps to replicate:
    1) Launch website
    2) Search for any product (like HEAD)
    3) On the search result page, search for the PRICE FILTER on left hand side
    4) Enter the desired price range on the boxes and click on Apply
    5) Validate that the price filter should be applied

    https://paste.pics/3e4a5be18ef6bd138ee0b278126c748d

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 11, 2025 at 12:56

    Hello, @Abhijeet Kumar,

    Thank you for contacting us and for using XStore.

    We have checked your website and found that the server responded with a status of 500 ().

    1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    It is independent of our theme. Please contact your service provider and ask them to fix it.

    Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

    2/ Afterward, Kindly navigate to XStore > Theme Options > Woocommerce > Shop > Shop page filter > Ajax Filters > turn off options and publish it.

    Please see the images for reference in the private content area.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 11, 2025 at 13:11

    I have changed the above settings the page is getting redirected to http://refurbraja.com/?min_price=4000&max_price=5000

    Screenshot attached in Private Content Area

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 10:13

    Hi @Abhijeet Kumar,

    Could you please help us to check again?

    We’ve changed this file: app/public/wp-content/plugins/et-core-plugin/app/models/widgets/price-filter.php at the line 131

    + From: $form_action = preg_replace( '%\/page/[0-9]+%', '', home_url( trailingslashit( $wp->request ) ) );

    + To: $form_action = remove_query_arg( array( 'page', 'paged', 'product-page' ), add_query_arg( $wp->query_string, '', home_url( $wp->request ) ) );

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 13, 2025 at 13:53

    This is still not working. Along with the actual issue, now user is completely not able to use the PRICE filter (with existing check boxes too)

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 13, 2025 at 15:31

    Hello, Abhijeet Kumar,

    Unfortunately, we are currently unable to access your website, as we are encountering a message indicating a lack of connection to the server. We kindly ask if you could ensure the stable operation of the website at your earliest convenience.

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 13, 2025 at 16:58

    Can you please try now?

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 14, 2025 at 17:13

    Hello, Abhijeet Kumar,

    We hope this message finds you well.

    We would like to inform you that we have made some adjustments, and the price filter is now functioning correctly. Kindly take a moment to review it at your convenience. Additionally, please note that these changes will be included in the next theme update.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 15, 2025 at 11:05

    This is working for the first time but not after that. Please refer to screen shot here https://paste.pics/00747545444bbe1b3cea9be74e49eb47

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 15, 2025 at 17:26

    Hello, Abhijeet Kumar

    We have made some changes. Could you please review them?

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 16, 2025 at 11:15

    This is working as expected hence closing the ticket

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 16, 2025 at 11:17

    Dear Abhijeet Kumar,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Unable to apply the desired (manual entry) price range for the filter on SAECH RESULT PAGE.’' has been successfully resolved, and the topic is now closed for further responses

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