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Ultimate_VC_Addons freeze up the Admin Area

This topic has 12 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

DiegoSSC

Participant

March 9, 2015 at 23:33

Hi! i have a problem with this plugin. When i activate i can’t navigate the Admin area. It gets slow and nothing get loaded. Also i got a notification from my hosting provider since this problem began, saying there was too many connections to admin-ajax.php file that make server overload.
I’d tried to write directly to the plugin supplier but i dont have the purchase code for that plugin since it came with this theme.
Hope you can help me soon to get this resolved.
Regards!

Please, contact administrator
for this information.

#48346 Copied

11 Answers

Brian Johnson

Member

March 11, 2015 at 17:53

Hello.

We were unable to see the issue because of “504 Gateway Time-out” error. Please check your site server settings and also provide us with wp-admin credentials to resolve the issue.

With best regards
Brian Johnson

#48857 Copied

DiegoSSC

Participant

March 17, 2015 at 02:24

Hi, what do you mean with “check your site server settings”? Im on a shared hosting, what do i have to ask them about the configuration?

I sended the wp-admin credentials on the previous message. (Private Content)

Hope you can help me. My hosting suspended my site.

#50034 Copied

Eva Kemp

Support staff

March 17, 2015 at 15:15

Hello,

Sorry but we can’t log in with the provided credentials.
Please check them.

Thank you.
Regards,
Eva Kemp.

#50200 Copied

DiegoSSC

Participant

March 17, 2015 at 18:43

Hi Eva, i put it again on private content.

Please, contact administrator
for this information.

#50283 Copied

Eva Kemp

Support staff

March 18, 2015 at 15:08

Hello,

In your error_log there are some errors:
PHP Strict Standards: Static function Minify_Inline::minify() should not be abstract in /home/ladygenny/public_html/wp-content/plugins/w3-total-cache/lib/Minify/Minify/Inline.php on line 8
PHP Notice: Undefined variable: auto_iframe_height in /home/ladygenny/public_html/wp-content/plugins/pdf-viewer-for-wordpress/pdf-viewer-for-wordpress.php on line 56

Try to disable 3rd-party plugins and activate Ultimate VC Addons. Also check it with default WordPress theme.

Thank you.
Regards,
Eva Kemp.

#50527 Copied

DiegoSSC

Participant

March 19, 2015 at 04:05

Hi Eva,
i disabled all pluggins, except for Visual Composer, and still get freeze. Also with default wordpress theme. Thats wy i try to contact the plugin developer at the first time. I need a purchase code to do that.

I have other instalation (cloned) for the same site i other server and have no problems there. Maybe is a problem with the server settings?

Hope you can help me.

Regards

#50760 Copied

Eva Kemp

Support staff

March 19, 2015 at 12:40

Hello,

The problem may be caused by lack of memory. Try to increase memory_limit value on a server where your site is hosted and check the plugin after that.

Thank you.
Regards,
Eva Kemp.

#50868 Copied

DiegoSSC

Participant

March 19, 2015 at 15:49

Hi Eva, the memory limit is set to 128M in both servers, but the problem appears only in one of these servers.

I found more cases like mine:
https://wordpress.org/support/topic/ultimate_vc_addons-crashes-entire-wordpress?replies=2
http://themeforest.net/forums/thread/problem-with-ultimate_vc_addons-/147811

I think the guys that made the plugin should answer this, can i have a purchase code of the plugin to write directly on their support platform?

Regards

#50930 Copied

Eva Kemp

Support staff

March 19, 2015 at 20:45

Hello,

Sorry, but to get support from the plugin author you have to buy the plugin from them.

Regards,
Eva Kemp.

#51022 Copied

DiegoSSC

Participant

March 19, 2015 at 21:18

Ok, Thanks Eva.
So i wait for your comments about this issue.

I cant use the template like this, because i have parts on the site that doesn’t load without the plugin.

Regards

#51038 Copied

Eva Kemp

Support staff

March 20, 2015 at 12:05

Hello,

Sorry, but in this case you can only monitor the plugin forum for answers from the authors. They should post some suggestions.

Regards,
Eva Kemp.

#51165 Copied
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