Two categories not showing in shop sidebar

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please add this code in functions.php file of child-theme to disable the cache of Categories Filter Widget:

add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false');
add_filter('etheme_widget_product_categories_cache', '__return_false');

Warm Regards,
The 8Theme Team

Hello, ziga32

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

Following our review, we would like to inform you that the correct product categories are indeed displayed only when the “Sort by Name” option is selected. Additionally, we have confirmed that this is the default WooCommerce widget, and no modifications have been made to it through our theme’s code.

In light of this, we kindly suggest the following steps to resolve the issue:

1. Clear the transients as described in the WooCommerce documentation: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/, and then check the results.
2. Set the widget to sort categories by name to ensure they are displayed correctly.
3. If the issue persists, we recommend reaching out to WooCommerce Support directly, as this widget is part of their default functionality.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team