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Trying to add items to the cart, but they don’t appear once the cart page loads.

This topic has 13 replies, 4 voices, and was last updated 1 weeks, 4 days ago ago by Jack Richardson

dsprinting

Participant

June 1, 2025 at 12:49

Hi there,
When a product is added to the cart, the page refreshes and redirects to the cart page—but once it loads, the cart is empty. Although a patch was released a few months ago to address this issue, it still persists on our site.

Please, contact administrator
for this information.

#446110 Copied

12 Answers

Alex Carter

Support staff

June 2, 2025 at 07:05

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#446133 Copied

dsprinting

Participant

June 2, 2025 at 14:22

Hi Alex,
Why make us go through all that of creating a third party account, screenshoting a video, ripping it down, and then uploading it to demonstrate exactly what we described in one simple sentence?

Would you like to have access to see in real-time? Or instead, consider going to our site and adding an item to the cart. This will do the same.

Xstore is aware of this specific issue since it addressed it months ago with a patch. Hope this helps!

Please contact administrator
for this information.

#446220 Copied

Alex Carter

Support staff

June 2, 2025 at 14:38

Hello,

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#446222 Copied

dsprinting

Participant

June 2, 2025 at 14:46

Hi Alex,
Thank you. We’re currently using Firefox 139.0.1 on a Windows desktop. The same thing happens on Opera One (version: 119.0.5497.40) browser. Both latest versions.

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Alex Carter

Support staff

June 2, 2025 at 14:59

Hello,

We kindly request that you disable the restriction for users in Ukraine https://prnt.sc/A29MJbbP_gOI and provide temporary wp-admin access.

Warm Regards,
The 8Theme Team

#446225 Copied

dsprinting

Participant

June 2, 2025 at 21:29

Alex,
See private message.

Thank you!

Please contact administrator
for this information.

#446249 Copied

Andrew Mitchell

Support staff

June 4, 2025 at 10:03

Hello, dsprinting,

We have noticed that access to the Customizer appears to be restricted. We kindly ask you to check whether the following option is enabled:

Customizer → Speed Optimization → Always load “wc-cart-fragments”

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#446393 Copied

dsprinting

Participant

June 4, 2025 at 15:19

Hello,
Always load “wc-cart-fragments” is now ENABLED. It was off.

The issue still remains.

#446428 Copied

dsprinting

Participant

June 5, 2025 at 13:00

Hi there,
Any updates on this? Thanks.

#446487 Copied

Jack Richardson

Support staff

June 6, 2025 at 12:23

Dear @dsprinting,

Thank you for reaching out to us.

We have reviewed the issue you reported and found that the products on the mentioned page were created using an additional plugin, specifically “Easy Pricing Tables.” When we attempt to add a product from your original Shop page -> Single product, the cart functions correctly and displays the added item. However, when adding a custom product – such as those created using pricing tables on your custom shop page – the cart remains empty.

In this case, we kindly suggest testing whether the issue persists when using a default WordPress theme, such as Storefront. This will help determine whether the problem is related to our theme or the plugin itself. If the issue occurs only with our theme, please provide us with the results of your testing. You may also attach a video to help us better understand the issue.

If the problem is not theme-related, we recommend contacting the support team for the plugin you are using, as our support is limited to issues directly related to our themes.

Thank you for your understanding and for adhering to our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

#446590 Copied

dsprinting

Participant

June 7, 2025 at 02:48

Hi Jack,
Does Xstore have built in pricing tables we can employ? If not, is they a pricing table that’s compatible with Xstore you could recommend?

#446613 Copied

Jack Richardson

Support staff

June 9, 2025 at 10:49

Dear @dsprinting,

Thank you for your patience, and please accept our apologies for the delayed response due to the weekend.

We would like to inform you that our theme does not include built-in pricing tables as a standard feature. To implement this functionality, we recommend using a third-party plugin.

At this time, we have not received similar requests from other customers, so we are unable to recommend a specific plugin. However, if you encounter any compatibility issues specifically related to our theme, please provide us with detailed information, including the results of your testing using a default WordPress theme such as Storefront. This will help us determine whether the issue is theme-related.

Additionally, we suggest reaching out to the support teams of the plugins you are considering to inquire about their compatibility with our theme.

Should you need further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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