It is possible to translate the Email Builder templates so that when a user uses one of the website’s languages, for example when browsing the website in English, the email received (for example, order confirmation) is in English, and when browsing the website in Portuguese is the email received in Portuguese?
But i tested it and it didn’t worked.
Thank you for reaching out to us with your query regarding the translation of Email Builder templates. We understand the importance of providing a seamless multilingual experience for your users, and we are here to assist you in achieving that.
Your site is under maintenance mode, so we can’t check it. please provide temporary wp-admin access.
What multilanguage plugin do you use?
Thank you for your quick answer.
I sent you the temporary admin access to the website on private content area.
The plugin for the translation is WPML.
After your response, I deleted the only email I had translated, and redid it again in a different way, instead of duplicating the content through WPML I used the export and import function that appears at the end of the email builder. This way the content was recorded correctly, so that error you sent no longer occurs.
After testing the emails in both languages, I see that on the English website I receive the email in English, on the Portuguese website I receive the email in Portuguese.
The only thing that is not being translated is the subject of the email, it is always sent in Portuguese.
Can you check it please?
I send FTP accesses in the private content area.
Thank you for your response.
Please record a video of the problem.
Let me show you some screenshots.
Let me know if this screenshots is enough 🙂
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