Tracking number visible in admin but not included in customer email

Hello,

Thank you for reaching out to us.

Yes, it is possible to include the tracking number in the email notifications sent to customers after updating the order status. To achieve this, we recommend using a plugin that supports order tracking functionality and integrates with WooCommerce email templates. One such plugin is “WooCommerce Shipment Tracking,” which allows you to add tracking information to orders and automatically include it in the order completion email.

Alternatively, if you are using a custom solution or a different plugin, please ensure that the tracking information is properly configured to be included in the email templates. You may also consider customizing the email templates manually by editing the appropriate WooCommerce email files in a child theme.

Please note that your request falls outside the basic functionality provided by the theme and is more closely related to WooCommerce plugin features. Therefore, we kindly suggest reaching out to the WooCommerce support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team