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Total Cost not updating when changing payment method with different cost

This topic has 5 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

skepsisit

Participant

June 18, 2018 at 15:06

Hi,

I place an order and by default selected is the cash on delivery that costs 2 euro. Till here everything is working fine. But If I don’t want this payment method and select let’s say credit card which has no cost at all, the 2 euro of shipping method keep showing on. If I place the order the amount is correct but the need is to update the cost on change of payment method.

Cash on delivery selected

Changed to Credit card still 2 euro charging shows up

#195090 Copied Theme version: 4.27 WooCommerce version: 3.4.2

4 Answers

Rose Tyler

Support staff

June 18, 2018 at 15:15

Hello,

Your site under maintenance mode, so I can’t check it.
Enable the default WC theme Storefront and check if you have this issue with the default theme or only when our theme is activated? Let me know.

Regards

#195093 Copied

skepsisit

Participant

June 18, 2018 at 15:25

Hi

if you want I can enable for you an administrator account. Please provide an email address for that.

Regards

#195096 Copied

skepsisit

Participant

June 18, 2018 at 18:14

Hi,

I tested it with storefront and the behavior it’s the same at both templates.

Looking forward for your answer

#195108 Copied

Rose Tyler

Support staff

June 19, 2018 at 07:24

Hello,

Thanks for the reply.
Such behavior means that the problem doesn’t relate to the theme. You need to check settings or contact woocommerce support. If you use an additional plugin for this, contact support of this plugin.

Regards

#195124 Copied
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