• 

  valcs

  Participant

  June 28, 2015 at 00:17

  Hi,

  I cannot set link on GO button. When I set it I get this error: Title: URL: undefined

  I updated the theme, plugins (except woocommerce, because there you are always behind) and everything. Still the same error.

  Sometimes it ask me is i want to leave the page and the whole system freezes

  I tried to add links via “classic mode” it did not help

  extremely frustrating.
  Please let me know how to fix this

  thanks

  #72025 Copied Theme version: 2.1 WooCommerce version: 2.3.11
  10 Answers
  

  Jack Richardson

  Support staff

  June 29, 2015 at 10:31

  Hello,

  Please provide us with FTP and WP Dashboard credentials in private content.

  Best regards,
  Jack Richardson.

  #72113 Copied
  

  valcs

  Participant

  July 1, 2015 at 00:38

  here it is. thanks

  Please, contact administrator
  for this information.

  #72491 Copied
  

  Jack Richardson

  Support staff

  July 1, 2015 at 09:18

  Hello,

  I’ve created a button with a link on your home page:
  http://storage2.static.itmages.com/i/15/0701/h_1435738671_1322048_b2e43f11c5.png
  The link has been added successfully.
  Please check.

  Best regards,
  Jack Richardson.

  #72529 Copied
  

  valcs

  Participant

  July 1, 2015 at 17:22

  Hi,

  Thanks. The VC looks different then when I was editing it. How strange. I used GO Button 2 and now that is “depreciated”.

  One thing I noticed though. We have the “Ultimate addons for Visual Composer” installed but the WP says it is not.

  What is with that?

  Thanks for your help.

  #72649 Copied
  

  Jack Richardson

  Support staff

  July 1, 2015 at 17:44

  Hello,

  We can’t connect to your server via FTP.
  Please check FTP user and FTP password.

  Thank you.
  Best regards,
  Jack Richardson.

  #72657 Copied
  

  valcs

  Participant

  July 1, 2015 at 17:48

  please use sftp (22)

  #72659 Copied
  

  valcs

  Participant

  July 1, 2015 at 17:49

  i forgot the ip. sorry

  Please, contact administrator
  for this information.

  #72660 Copied
  

  Jack Richardson

  Support staff

  July 1, 2015 at 20:03

  Hello,

  I’ve reuploaded the plugin files. Please check now.

  Best regards,
  Jack Richardson.

  #72680 Copied
  

  valcs

  Participant

  July 1, 2015 at 20:17

  works like a charm! thank you so much!

  #72682 Copied
  

  Jack Richardson

  Support staff

  July 1, 2015 at 21:02

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #72707 Copied
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