Thumbnails for products - by Lily - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 1 month ago ago by Robert Hall

  • Avatar: Lily
    Lily
    Participant
    January 28, 2015 at 11:20

    Hi,

    On this pages, I have thumbnails for the product http://www.synaxishosting.co.uk/testing/lily/product/scaldis-scarf/

    But as you can see the first thumbnail is one depth and the next two thumbnails are different depth

    We would like a universal depth like this page on your demo site.

    https://www.8theme.com/demo/legenda/shop/fashion-jacket-9/

    How do I achieve this?

    9 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    January 28, 2015 at 15:14

    Hello,

    You need set thumbnails sizes in Woocommerce > Settings > Products tab > Product Image Sizes > Product Thumbnails (uncheck “Hard Crop”) and after that regenerate thumbnails with this plugin http://wordpress.org/extend/plugins/regenerate-thumbnails/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Lily
    Lily
    Participant
    January 28, 2015 at 15:52

    Hi Eva,

    Many thanks but that didn’t work, please check this URL as you can see the thumbnails are still with different depths.

    Regards

    Rob

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 28, 2015 at 17:11

    Hello,

    We recommend you to update the theme to the latest version as well as Woocommerce, WordPress and the required plugins.

    http://youtu.be/KdWESIIPU1k

    You can get the plugins at this link https://www.8theme.com/download-plugins/

    Don’t forget to create a back up of the files and database before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Lily
    Lily
    Participant
    February 2, 2015 at 18:33

    Hi

    Thanks for that, according to the status some of the theme core files are out of date. When will the theme be updated?

    Regards

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 2, 2015 at 19:24

    Hello,

    Wait a little, will be update soon.
    Sorry for inconvenience.

    Regards,
    Robert Hall.

    Avatar: Lily
    Lily
    Participant
    February 4, 2015 at 15:02

    So now the WP and WooCommerce is upto date, can you please check the reason for the thumbnails not being the same depth?

    For example this page see private content

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 4, 2015 at 15:31

    Hello @Lily,

    As I see you use v.2.4.1 of Legenda theme. First please update your theme to the latest version.
    Also please update WPBakery Visual Composer and Revolution Slider plugins.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: Lily
    Lily
    Participant
    February 4, 2015 at 16:33

    Hi,

    How do I update to the latest version of Legenda, there is no notifcation of latest version?

    Screets Live Chat v 1.5 – Already updated
    YITH WooCommerce Wishlist v 1.1.7 – Already Updated
    Visual Composer v 4.4.2 – I don’t use this and have no need to pay for an upgrade
    Revolution Slider v 4.6.5 – I have now upgraded I am not sure why there was no notification of potential upgrade

    As for Legenda theme, I have had no notification of updates, please provide URL of updated version.

    legenda/woocommerce/checkout/thankyou.php is out of date
    legenda/woocommerce/myaccount/form-login.php is out of date

    Not sure what any of these have to do with the ‘thumbnails’ not r-sizing.

    Many thanks

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 4, 2015 at 16:42

    You can find latest theme update on Themeforest. Please login with your account to download the theme.

    Regards,
    Robert Hall.

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