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Thumbnail Product Image Not Displaying Properly

This topic has 19 replies, 3 voices, and was last updated 10 years, 11 months ago ago by Eva Kemp

tbijeux

Participant

December 29, 2014 at 16:56

Hi,

How do I fix how my product thumbnails appear? The product is not resized to thumbnail size settings.

Thanks!

Please, contact administrator
for this information.

#31355 Copied

18 Answers

Eva Kemp

Participant

December 29, 2014 at 17:57

Hello,

We can’t view your site as it’s under maintenance mode.
Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#31361 Copied

tbijeux

Participant

December 29, 2014 at 18:44

I’ve disabled Maintenance Mode…..have a look now.

#31370 Copied

Eva Kemp

Participant

December 29, 2014 at 19:38

Hello,

Could you please clarify your question with more details?
As I see the products images on a products category page are shown fine.

Thank you.
Regards,
Eva Kemp.

#31374 Copied

tbijeux

Participant

December 29, 2014 at 21:01

Hi Eva,

When I look at my Thumbnail, the product image does not look proportionally sized. For example the a lighting pendant is truncated on the bottom, the whole product is not properly visible.

Thanks!

Please, contact administrator
for this information.

#31393 Copied

tbijeux

Participant

December 29, 2014 at 21:02

Here’s another example….The wall sconce appears zoomed in and not properly sized.

Thanks!

Please, contact administrator
for this information.

#31394 Copied

Eva Kemp

Participant

December 29, 2014 at 22:14

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#31400 Copied

tbijeux

Participant

December 30, 2014 at 21:23

here are the details….

Please, contact administrator
for this information.

#31487 Copied
Eva Kemp

Participant

December 30, 2014 at 23:59
Hello,

I’ve changes images dimensions in Woocommerce settings and regenerated thumbnails. Also I’ve added this code into custom.css file:

img.hide-image { height: 300px; }

Please check products now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.
#31507 Copied
tbijeux

Participant

December 31, 2014 at 02:43

YAY! Thank you!

#31516 Copied

Stan Russell

Participant

December 31, 2014 at 09:19

You are welcome!

#31532 Copied

tbijeux

Participant

January 1, 2015 at 17:18

Hi

Some thumbnails appear to be squished…and are not aspect ratio.

Also, some of my product images are huge, even though I have my specs for image size. Will try regenerating my files.

Please, contact administrator
for this information.

#31615 Copied

Eva Kemp

Participant

January 1, 2015 at 17:33

Hello,

Your original single product image is too small. You need upload an image at with the dimensions 1 425px × 1 900px or disable zoom effect in Theme Options > Single Product Page.

Regards,
Eva Kemp.

#31624 Copied

tbijeux

Participant

January 1, 2015 at 18:09

Hmmm I don’t have Hi Res images for ALL my products that’s the problem.

#31631 Copied

Eva Kemp

Participant

January 1, 2015 at 18:39

Hello,

In this case you should disable zoom effect in Theme Options > Single Product Page.

Thank you.
Regards,
Eva Kemp.

#31635 Copied

tbijeux

Participant

January 1, 2015 at 22:22

Hi Eva,

It’s my thumbnails that are squished….they are not aspect ratio but squeezed looking. Have a look at the Dog Backpack on the attached page.

Please, contact administrator
for this information.

#31648 Copied
Eva Kemp

Participant

January 2, 2015 at 11:05
Hello,

You can change the code in custom.css file to this one:

img.hide-image { height: 200px; }

Please try it.

Thank you.
Regards,
Eva Kemp.
#31668 Copied
tbijeux

Participant

January 3, 2015 at 14:50

HI Eva,

Its not the image zoom, its just the way the thumbnails appear, see below….

Please, contact administrator
for this information.

#31812 Copied

Eva Kemp

Participant

January 3, 2015 at 17:02

Hello,

Sorry, but I don’t see any problems with images on the link you provided.
Could you please show a screenshot of the issue?

Thank you.
Regards,
Eva Kemp.

#31835 Copied
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Thumbnail Product Image Not Displaying Properly

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