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This section is not working properly in mobile and pc

This topic has 21 replies, 4 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Nirmalya
    Nirmalya
    Participant
    March 2, 2025 at 21:00

    this section is not working properly in mobile and pc

    Files is visible for topic creator and
    support staff only.
    #435949 Copied Theme version: 9.4.7
    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 08:13

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    #435981 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 3, 2025 at 20:20

    You can see that mobile and PC versions are not working well.

    Please contact administrator
    for this information.
    #436085 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:28

    Hello,

    We appreciate your prompt response.

    We’ve reuploaded the background image for you. Please check the result.

    Best regards,
    8Theme’s Team

    #436091 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 3, 2025 at 20:31

    no still the same i checked in both PC and mobile

    #436092 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:35

    Hello,

    https://prnt.sc/NLMjqtbKLuFL

    You need to clear cache of browser and cache from your cache plugin.

    Best regards,
    8Theme’s Team

    #436093 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 4, 2025 at 21:20

    I don’t know but I tried Edge and I tried cleaning each in the Accelerator plugin nothing happened If you don’t mind can you instruct me what to do?

    #436205 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2025 at 09:03

    Hello,

    While reviewing the editor of your homepage, we noticed that our changes have disappeared and the issue has reappeared. It is possible that someone else edited the page after us.

    To assist you, we have set the background color for the mentioned section. To assist you, we have set the background color for the mentioned section. Please clear the cache of the browser and temporarily disable CDN. Check how the website functions in the Chrome browser https://prnt.sc/PIR-m6P0uuXV

    Should you have any questions or require further assistance, please let us know.

    Best regards,
    8Theme’s Team

    #436236 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 6, 2025 at 15:32

    I am editing this website so I don’t know but if you show me the settings and how to fix that, maybe I can add an image of my own in the future. is that possible

    #436459 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 6, 2025 at 15:47

    it’s looking live can you please give me the settings on how to fix that? it will be better

    Files is visible for topic creator and
    support staff only.
    #436462 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2025 at 17:41

    Hello, Nirmalya,

    Here is an example of settings from our demo – https://prnt.sc/cINyJTVw4frN

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    #436476 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 7, 2025 at 15:53

    I don’t know why it’s showing in the editing section, but when I check it on a live website, it’s not showing why this is happening. Can you tell me?

    #436559 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2025 at 16:05

    Hello,

    Please try using the image in a different format, as certain plugin settings may be blocking the display of WebP images.

    Best regards,
    8Theme Team

    #436561 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 7, 2025 at 18:07

    I only added this plugin of my own. can it happen due to image optimizer? should I delete and try this ??

    Files is visible for topic creator and
    support staff only.
    #436583 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2025 at 09:19

    Hello,

    Could you please perform the following test? Kindly disable all non-essential plugins and check if this resolves the issue with the background image display. Then, re-enable the plugins one by one. Once you identify the plugin causing the issue, you may test different configuration settings or contact the plugin’s support team directly for further assistance.

    Best regards,
    8Theme’s Team

    #436607 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 8, 2025 at 15:16

    can you tell me all the essential plugins then I will remove all expect them.

    #436637 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 8, 2025 at 15:19

    These are the all plugins I have please tell me which plugin to deactivate… or permanently delete.

    Files is visible for topic creator and
    support staff only.
    #436638 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2025 at 16:29

    Hello,

    Here you can see required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Best regards,
    8Theme’s Team

    #436648 Copied
    Avatar: Nirmalya
    Nirmalya
    Participant
    March 12, 2025 at 10:56

    It’s still the same I don’t know why. Can you please check again why it is happening?

    #437023 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 14, 2025 at 15:45

    Dear @Nirmalya,

    We hope you are doing well.

    We noticed that the lazy-loading option was enabled for the section background, as shown in the following screenshot: https://prnt.sc/jhfvdU2qQNbF. It appears that this setting prevented the image from loading correctly. To resolve the issue, we have disabled this option.

    If your main request has been successfully addressed, we kindly ask you to mark the topic as closed. We appreciate your cooperation and respect for our support team’s time.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    8Theme Support Team

    #437348 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 08:16

    Dear Nirmalya,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #437501 Copied
  • Viewing 21 results - 1 through 21 (of 21 total)

The issue related to '‘this section is not working properly in mobile and pc’' has been successfully resolved, and the topic is now closed for further responses

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