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There is a problem with your website. I can’t open the topic link

This topic has 4 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by mkwong

  • Avatar: mkwong
    mkwong
    Participant
    April 29, 2025 at 03:57

    As shown in the picture, I want to click on the topic to see your responses, but it redirects to this link: https://www.8theme.com/#post-442190
    I can’t get in

    Files is visible for topic creator and
    support staff only.
    #442239 Copied Theme version: 9.4.9
    3 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 29, 2025 at 07:15

    Hello,

    Thank you for reaching out to us.

    Could you please provide us with access to your account on our website so that we can review the situation from your side?

    Additionally, we kindly ask you to post any questions related to the plugin in the appropriate forum section: https://www.8theme.com/forums/salesmax-support-forum/. We have noticed that your current inquiries are being posted in the section intended for XStore theme support: https://www.8theme.com/forums/xstore-wordpress-support-forum/.

    Please note that different support specialists handle the plugin and the theme, so posting in the correct section will help us assist you more efficiently.

    Warm Regards,
    The 8Theme Team

    #442248 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 29, 2025 at 07:43

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    #442254 Copied
    Avatar: mkwong
    mkwong
    Participant
    May 7, 2025 at 09:13

    Thanks for the support! My topic “There is a problem with your website. I can’t open the topic link” has been successfully resolved.

    #443405 Copied
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The issue related to '‘There is a problem with your website. I can’t open the topic link’' has been successfully resolved, and the topic is now closed for further responses

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