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  hesham

  Participant

  December 2, 2025 at 11:59

  Categories do not contain products, yet they still appear in this form and affect the actions when selecting any category
  Categories containing products do not appear in the filter

  Files is visible for topic creator and
  support staff only.

  #461315 Copied
  6 Answers
  

  Jack Richardson

  Support staff

  December 2, 2025 at 13:08

  Hello @hesham,

  Please try adding the following snippet to your child theme’s functions.php file:

  add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false');  
  add_filter('etheme_widget_product_categories_cache', '__return_false');

  If the issue persists, kindly provide temporary wp-admin access so that we can check and resolve the problem.

  Best regards,
  Jack Richardson
  8Theme Team

  #461320 Copied
  

  hesham

  Participant

  December 2, 2025 at 14:03

  where functions.php

  #461334 Copied
  

  hesham

  Participant

  December 2, 2025 at 14:08

  can you do this

  Content is visible for topic creator and
  support staff only.

  #461335 Copied
  

  Ayan Rahman

  Support staff

  December 2, 2025 at 15:51

  Hello,

  Unfortunately, this solution did not work.

  Could you please provide temporary FTP access?

  For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

  Warm Regards,
  The 8Theme Team

  #461346 Copied
  

  hesham

  Participant

  December 2, 2025 at 16:17

  information

  Content is visible for topic creator and
  support staff only.

  #461348 Copied
  

  Jack Richardson

  Support staff

  December 3, 2025 at 09:15

  Hello @hesham,

  We apologize for the delay in our response due to a high volume of inquiries recently. Please check it now.

  Best regards,
  The 8Theme Team

  #461388 Copied
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