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There is a problem with contact form 7 in my contact page

This topic has 8 replies, 4 voices, and was last updated 6 hours, 57 minutes ago ago by Andrew Mitchell

hesham

Participant

January 24, 2026 at 11:26

The contact form is not responding and does not appear on the website at all

Files is visible for topic creator and
support staff only.

#464816 Copied

7 Answers

Ayan Rahman

Support staff

January 25, 2026 at 11:13

Hi,

Thank you for reaching out to us.

Please check the contact page now.

Warm Regards,
The 8Theme Team

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hesham

Participant

January 25, 2026 at 11:17

if i need to renew support period and regain access to the support forum
How do I do this and buy support individually and what is the price?

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Ayan Rahman

Support staff

January 25, 2026 at 13:08

Hi,

If your support period has expired and you want to renew it, follow these instructions:

1. Go to ThemeForest and login to your account.
2. Find XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546
3. Press Renew support button https://gyazo.com/1fa556c505fef660948b9bbe93dc68d4
4. Go to 8theme Dashboard https://www.8theme.com/account/ after that and press the Renew button for the support period

You can find more information on how to update the license on ThemeForest here – https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#:~:text=on%20that%20item%3A-,Log%20in%20to%20your%20account,on%20’Renew%20support%20now

Warm Regards,
The 8Theme Team

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hesham

Participant

January 26, 2026 at 12:25

I have two questions: What is the cause of the first problem?”contact form”
Can I renew support at any time, even after the current support ends?

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Samir Malik

Support staff

January 27, 2026 at 03:33

Hello,

You may try using ExpressVPN: https://www.expressvpn.com/

Best regards,
The 8Theme Team

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hesham

Participant

January 27, 2026 at 12:09

This answer applies to any question?

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Andrew Mitchell

Support staff

January 27, 2026 at 14:49

Hi,

Thank you for reaching out to us.

1/ It seems that the issue was related to the cache, as we were able to view and select the contact form after logging in through our browser using the credentials you provided.

2/ Yes, you will indeed be able to purchase a support period once the current one expires.

Warm Regards,
The 8Theme Team

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