There is a problem with contact form 7 in my contact page

This topic has 14 replies, 4 voices, and was last updated 1 month, 1 week ago ago by Samir Malik

  • Avatar: hesham
    hesham
    Participant
    January 24, 2026 at 11:26

    The contact form is not responding and does not appear on the website at all

    Files is visible for topic creator and
    support staff only.
    13 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    January 25, 2026 at 11:13

    Hi,

    Thank you for reaching out to us.

    Please check the contact page now.

    Warm Regards,
    The 8Theme Team

    Avatar: hesham
    hesham
    Participant
    January 25, 2026 at 11:17

    if i need to renew support period and regain access to the support forum
    How do I do this and buy support individually and what is the price?

    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    January 25, 2026 at 13:08

    Hi,

    If your support period has expired and you want to renew it, follow these instructions:

    1. Go to ThemeForest and login to your account.
    2. Find XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546
    3. Press Renew support button https://gyazo.com/1fa556c505fef660948b9bbe93dc68d4
    4. Go to 8theme Dashboard https://www.8theme.com/account/ after that and press the Renew button for the support period

    You can find more information on how to update the license on ThemeForest here – https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#:~:text=on%20that%20item%3A-,Log%20in%20to%20your%20account,on%20’Renew%20support%20now

    Warm Regards,
    The 8Theme Team

    Avatar: hesham
    hesham
    Participant
    January 26, 2026 at 12:25

    I have two questions: What is the cause of the first problem?”contact form”
    Can I renew support at any time, even after the current support ends?

    Avatar: Samir Malik
    Samir Malik
    Support staff
    January 27, 2026 at 03:33

    Hello,

    You may try using ExpressVPN: https://www.expressvpn.com/

    Best regards,
    The 8Theme Team

    Avatar: hesham
    hesham
    Participant
    January 27, 2026 at 12:09

    This answer applies to any question?

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 27, 2026 at 14:49

    Hi,

    Thank you for reaching out to us.

    1/ It seems that the issue was related to the cache, as we were able to view and select the contact form after logging in through our browser using the credentials you provided.

    2/ Yes, you will indeed be able to purchase a support period once the current one expires.

    Warm Regards,
    The 8Theme Team

    Avatar: hesham
    hesham
    Participant
    February 1, 2026 at 12:37

    How do I make checkout boxes like this with the same design?
    Easy and simple
    I am not allowed to delete or modify fields such as city, post code, etc

    Files is visible for topic creator and
    support staff only.
    Avatar: Samir Malik
    Samir Malik
    Support staff
    February 1, 2026 at 15:20

    Hello,

    Please activate the Cash on Delivery payment method first. After that, we will be able to provide you with the necessary custom CSS codes.

    https://woocommerce.com/document/cash-on-delivery/

    Best regards,
    The 8Theme Team

    Avatar: hesham
    hesham
    Participant
    February 1, 2026 at 15:29

    I activate payment by cash on delivery

    Avatar: Samir Malik
    Samir Malik
    Support staff
    February 2, 2026 at 08:02

    Hello,

    Sorry for the confusion!

    Please note that WooCommerce does not display the radio button box when only one payment method is available.

    To match the style of the example website, kindly add the following custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    table.shop_table.woocommerce-checkout-review-order-table tfoot,
    #payment .payment_methods li {
        background-color: #f9f9f9;
        border: 1px solid #e2e2e2;
        overflow: hidden;
    }
    
    table.shop_table.woocommerce-checkout-review-order-table tfoot tr.cart-subtotal {
        border-bottom: 1px solid #e2e2e2;
    }
    
    table.shop_table.woocommerce-checkout-review-order-table tfoot tr td,
    table.shop_table.woocommerce-checkout-review-order-table tfoot tr th {
        padding-left: 10px;
        padding-right: 10px;
    }
    
    #payment {
        padding-top: 15px;
    }
    
    #payment .payment_methods li {
        padding: 10px;
    }
    

    You can view the result here: https://prnt.sc/KAgUzyq9U9hg

    Best regards,
    8Theme Team

    Avatar: hesham
    hesham
    Participant
    February 2, 2026 at 12:36

    This is good, but I mean I want to change the data entry cells and make it short and easy like this picture.
    just…
    1- full name
    2- phone
    3- country
    4- state
    5- adress details
    6- order notes
    And delete the other cells

    Files is visible for topic creator and
    support staff only.
    Avatar: Samir Malik
    Samir Malik
    Support staff
    February 2, 2026 at 17:05

    Hello,

    To remove certain fields from the checkout page, you will need to add custom code. For more information, please refer to the following documentation:
    https://developer.woocommerce.com/docs/code-snippets/customising-checkout-fields/

    Alternatively, you may use one of the following third-party plugins:
    https://wordpress.org/plugins/woo-checkout-field-editor-pro/
    https://wordpress.org/plugins/checkout-field-editor-and-manager-for-woocommerce/
    https://wordpress.org/plugins/funnel-builder/

    Best regards,
    8Theme Team

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