Return to previous page

There is a display problem on mobile screen since the last update

This topic has 31 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

MarkStore

Participant

July 16, 2022 at 14:35

Hello,

I checked and here are my results: the problem is still here.

1/ Check if the sidebar off canvas on shop mobile will be disabled (like in previous task we sent before)

I disabled the sidebar for mobile > I turned ON the [ Hide Sidebar For Mobile Devices] toggle button.
Result: the problem is still here.

2/ enable mobile canvas but disable sticky sidebar and check again

I enabled the sidebar for mobile > I turned OFF the [Hide Sidebar For Mobile Devices] toggle button.
I disabled sticky sidebar > I turned OFF the [Enable Sticky Sidebar] toggle button.
Result: the problem is still here.

Hope it helps.

Regards

#329848 Copied

Rose Tyler

Support staff

July 18, 2022 at 16:11

Hello dear Mark,

Thanks for details of your testing but your latest test versions were wrong even when we described what to test.
So we decided to write one more time for you in most deep details we could.

If you check your answer where you found the main reason -> https://www.8theme.com/topic/there-is-a-display-problem-on-mobile-screen-since-the-last-update/#post-329842
You changed the Sidebar Position For Mobile to TOP or DOWN, and it works fine. = that is what we are asking you to test with latest theme version now to find out if the problem is really in that option.

After we asked you twice you used wrong testing methods

Instead of to change the Sidebar Position For Mobile to TOP or DOWN. You did =
“I disabled the sidebar for mobile > I turned ON the [ Hide Sidebar For Mobile Devices] toggle button.” = that is not what we asked you for.

More details are below:
Please, change this option (https://prnt.sc/2q5FlqoPFtby) to TOP or BOTTOM value and check the problem then. Don’t forget to clear cache.

ONLY if the problem was solved after previous task (TOP or BOTTOM sidebar value was fine for you) then check if the problem will be with next options
Sidebar Position For Mobile (OFF-CANVAS value) + Enable Sticky Sidebar (disabled) – https://prnt.sc/2vLan8V-Gi96

Waiting for your feedback !
We hope we provided you most deep details and you will give us a good test result !

Regards

#329946 Copied

MarkStore

Participant

July 19, 2022 at 03:52

Hello,

Thank you for your reply.

I’m very sorry for the misunderstanding.

1/ I changed the sidebar position to TOP and it works. The problem is solved.

So I checked the next step:

2/ I changed the sidebar position to OFF-CANVAS + disabled Sticky Sidebar. The problem is back.

Hope it helps!

Regards

#329987 Copied

Rose Tyler

Support staff

July 19, 2022 at 14:23

Hello,

We tried to check the issue from our side, but unfortunately, it was not found. Do you have a specific version of iphone maybe or anything else?
We sent you a video in private area that shows what we see while trying to find at least one time that issue on your site.
Would be good to watch the video from your side, maybe some steps are missed by us on testing.

Regards

Please contact administrator
for this information.

#330041 Copied

MarkStore

Participant

July 19, 2022 at 14:58

Hello,

Thank you for your reply.

I don’t know what happened, but it works perfectly now.
The glitch just disappears.

Well, thank you very much for your support and sorry for keeping you checking my site for several days. I really appreciate.

Now, can I safely delete the previous useless theme versions, and also the previous useless core plugins?
And keep the latest versions below:
Theme Version: 8.2.3
Core plugin: Version 4.2.3

Regards

#330043 Copied

Rose Tyler

Support staff

July 20, 2022 at 07:21

Hello,

Yes, you can.
You’re welcome!

Regards

#330070 Copied

MarkStore

Participant

July 20, 2022 at 07:48

Hello,

I’m trying to delete the previous useless theme versions 8.1.5 / 8.1.6 / 8.2 on my WP dashboard, but I can’t delete it.

There is an error saying:
” Deletion failed: The requested theme does not exist.”

Do you know how can I delete it?

Regards

#330076 Copied

Rose Tyler

Support staff

July 20, 2022 at 12:16

Hello,

Done, removed directly using FTP.

Regards

#330092 Copied

MarkStore

Participant

July 20, 2022 at 14:14

Hello,

Thank. you for your help.

I noticed that since you installed and activated the old versions of the theme from the 16th of July, my WP dashboard has slowed down drastically.

Indeed, I received 2 automatic messages from WordPress saying that they have detected a fatal error with the theme Xstore.

I received this message 2 times, on 16th and 17th.

Please see the messages on the Private content area.

Could you please help and fix the problem?

Thank you,

Regards

Please contact administrator
for this information.

#330102 Copied

MarkStore

Participant

July 21, 2022 at 04:42

Hello,

That’s ok , it’s returned as normal now.
Thank you for your support!

Regards

#330125 Copied

Rose Tyler

Support staff

July 21, 2022 at 06:58

Hello,

Thanks for letting us know.
Please note that our theme doesn’t affect speed of WP Dashboard.
Fatal errors were caused by tests, but now all should be fine.
If you have any other questions, please submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regards

#330142 Copied
Tagged: display, mobile, problem, screen, themes, update, woocommerce, wordpress
1 2

Viewing 31 results - 21 through 31 (of 31 total)

The issue related to '‘There is a display problem on mobile screen since the last update’' has been successfully resolved, and the topic is now closed for further responses

There is a display problem on mobile screen since the last update

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection