• 

  Nene

  Participant

  December 12, 2025 at 17:32

  Team
  My site is down,

  Can I get real support please. Is there any kind of escalation call or chat we can have?

  Content is visible for topic creator and
  support staff only.

  #462419 Copied
  4 Answers
  

  Nene

  Participant

  December 12, 2025 at 19:56

  My Site is Down for 2hrs now
  Am I getting Help on this?

  #462424 Copied
  

  Samir Malik

  Support staff

  December 13, 2025 at 17:54

  Hello,

  We have identified that the issue was caused by the WooCommerce Infinite Scroll and Ajax Pagination plugin, which has now been disabled.

  For the time being, please refrain from enabling it again.

  Best regards,
  The 8Theme Team

  #462435 Copied
  

  Nene

  Participant

  December 14, 2025 at 22:55

  Hello,

  How can I do the continues scrolling. Can I use lazy load?

  #462481 Copied
  

  Samir Malik

  Support staff

  December 15, 2025 at 06:19

  Hello Nene,

  Please edit your product archive builder and select “Infinite Scrolling” as the pagination type: https://prnt.sc/JFKOJ89TwAgk

  Best regards,
  The 8Theme Team

  Content is visible for topic creator and
  support staff only.

  #462486 Copied
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